How To Proceed With Troubleshooting

THEFT DETERRENT / KEYLESS ENTRY: SMART KEY SYSTEM (for Entry Function): HOW TO PROCEED WITH TROUBLESHOOTING

HINT
* Use these procedures to troubleshoot the smart key system (for Entry Function).
* *: Use the Techstream.

1. VEHICLE BROUGHT TO WORKSHOP

NEXT -- Continue to next step.

2. CUSTOMER PROBLEM ANALYSIS

HINT
* In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
* Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
* The following 5 items are important points for problem analysis:






* *: Be sure to ask the customer in detail about the following points concerning the vehicle operating conditions, environment and problem, and then check for DTCs.
(a) If the entry lock/unlock function does not operate for all doors.
(b) If the entry lock function does not operate.
(c) If the entry unlock function does not operate.
(d) If both the entry lock and unlock functions do not operate.
(e) If the wireless lock and unlock functions do not operate.
(f) If there is no power even when the power switch is pressed (does not turn on (ACC)).
(g) If the hybrid system does not start with the push start function.
(h) If the wireless answer-back buzzer and outside warning buzzers do not sound.
(i) If an hybrid system start was attempted by holding the electrical key transmitter sub-assembly near the power switch and then pressing the power switch.
(j) If the interior warning buzzers do not sound.
(k) If the steering does not unlock.
(l) Any other details concerning the problem.
* If it is suspected that wave interference is likely, be sure to ask the customer in detail about the following points concerning the vehicle operating conditions, environment and problem.
(a) Specific locations where the system does not operate (such as near TV towers, large video displays, wireless garage door opener systems, wireless security cameras, home security systems, etc.).
(b) Specific times when the system does not operate:
Whether or not symptoms occurred immediately after purchase or only recently.
Whether or not the symptoms occurred when the electrical key transmitter sub-assembly was near the vehicle (electrical key antenna).
(c) If the system does not operate only when near specific vehicles (there may be wave interference from the wireless systems of other vehicles).
(d) If the system operates intermittently.
(e) If the electrical key transmitter sub-assembly is bundled together with other items.
(f) If the electrical key transmitter sub-assembly is carried together with other electronic devices, such as cell phones, personal computers, portable music players, other electrical key transmitter sub-assemblies, etc. (keep the electrical key transmitter sub-assembly at least 0.1 m (0.328 ft.) away from such items).
(g) Where the electrical key transmitter sub-assembly is being kept when not in use:
Whether or not the electrical key transmitter sub-assembly being placed within 1 m (3.28 ft.) of items such as TVs, DVD recorders, induction cookers, rice cookers, dishwashers, modems, cell phones, personal computers, microwave ovens, desk or floor lamps, cordless telephones, etc.
(h) If there are electronic devices that transmit electric waves placed in the vehicle.
(i) When the transmitter battery was last replaced.
The transmitter battery can be checked roughly using the "Key Low Battery" item in the Data List Smart Key System (for Entry Function).
(j) If the customer installed any optional components (theft deterrent devices, wireless fog lights, etc.) to the vehicle.

NEXT -- Continue to next step.

3. INSPECT AUXILIARY BATTERY VOLTAGE

(a) Measure the vehicle auxiliary battery voltage.

Standard voltage:

11 to 14 V (IG OFF)

If the voltage is below 11 V, recharge or replace the vehicle auxiliary battery before proceeding to the next step.

NEXT -- Continue to next step.

4. CHECK COMMUNICATION FUNCTION OF CAN COMMUNICATION SYSTEM*

(a) Use the Techstream to check if the CAN communication system is functioning normally Diagnosis System.

Result





B -- GO TO CAN COMMUNICATION SYSTEM How to Proceed With Troubleshooting
A -- Continue to next step.

5. CHECK METER / GAUGE SYSTEM*

(a) Use the Techstream to check if the meter/gauge system is functioning normally.

HINT
If the certification ECU (smart key ECU assembly) mistakenly receives a vehicle speed signal, communication between the vehicle and the Techstream fails. Be sure to check "Vehicle Speed Meter" displayed on the Data List to make sure that the vehicle speed is not abnormal.

Result





B -- GO TO METER / GAUGE SYSTEM How To Proceed With Troubleshooting
A -- Continue to next step.

6. CHECK COMMUNICATION FUNCTION OF LIN COMMUNICATION SYSTEM*

(a) Use the Techstream to check if the LIN communication system is functioning normally Reading and Clearing Diagnostic Trouble Codes.

Result





B -- GO TO LIN COMMUNICATION SYSTEM How to Proceed With Troubleshooting
A -- Continue to next step.

7. CHECK FUNCTION OF WIRELESS DOOR LOCK CONTROL SYSTEM*

(a) Use the Techstream to check if the wireless door lock control system is functioning normally Operation Check.

Result





B -- GO TO WIRELESS DOOR LOCK CONTROL SYSTEM How To Proceed With Troubleshooting
A -- Continue to next step.

8. CHECK FOR DTC*

(a) Check for DTCs Smart Key System (for Entry Function).

Result





B -- GO TO STEERING LOCK SYSTEM How to Proceed With Troubleshooting

C -- GO TO ENGINE IMMOBILISER SYSTEM How To Proceed With Troubleshooting

D -- GO TO DIAGNOSTIC TROUBLE CODE CHART Smart Key System (for Entry Function)
A -- Continue to next step.

9. PROBLEM SYMPTOMS TABLE

(a) Refer to Problem Symptoms Table Problem Symptoms Table.

Result





B -- Go to step 11
A -- Continue to next step.

10. OVERALL ANALYSIS AND TROUBLESHOOTING*

(a) Operation Check Operation Check.

(b) Check Data List / Active Test Smart Key System (for Entry Function).

(c) Check Terminals of ECU Smart Key System (for Entry Function).

NEXT -- Continue to next step.

11. REPAIR OR REPLACEMENT

NEXT -- Continue to next step.

12. CHECK FOR DTC*

(a) Clear the DTCs Smart Key System (for Entry Function).

(b) Check for DTCs Smart Key System (for Entry Function).

HINT
Before checking for DTCs, perform the "DTC Output Confirmation Operation" procedure Smart Key System (for Entry Function).

Result





B -- GO TO DIAGNOSTIC TROUBLE CODE CHART Smart Key System (for Entry Function)

A -- END