The HFL System Does Not Recognize All Voice Prompts

The HFL system does not recognize all voice prompts

1. Connect the HDS to the DLC.
2. Clear the DTCs with the HDS.
3. Turn the ignition switch to LOCK (0) and then to ON (II).
4. Check for DTCs.

Are there any DTCs indicated?

YES - Repair the indicated DTCs.

NO - Go to step 5.

5. Check if the problem is duplicated.

Can the customer's problem be duplicated?

YES - Go to step 6.

NO - The system is OK at this time. Ask the customer to demonstrate the problem.

6. Check if the navigation system can recognize voice prompts.

Can the voice prompts be recognized?

YES - Go to step 7.

NO - Refer to the navigation system troubleshooting. Symptom Troubleshooting Index

7. Pair the customer's phone to a known-good vehicle and try to duplicate the problem.

Can you duplicate the problem?

YES - Call the HFL support desk at 888-528-7876, and inquire if there are any known issues for the problem. If there are no known issues, explain to the customer's this is a system characteristic and cannot be improved at this time.

NO - Substitute a known-good HFL/navigation ANC microphone. If the problems still present, substitute a known-good HandsFreeLink control unit. If the problem goes away, replace the original HFL/navigation ANC microphone.