Recall - EVAP System/PCM Software Upgrades
GROUP:23
NO:
109
ISSUING DEPARTMENT:
Warranty
CAR MARKET:
U.S. and Canada
DATE:
YEAR
2002
MONTH
05
DAY
11
TITLE:
Service Campaign - 109: EMS 2000 Software Upgrade / Evap System Leakage Diagnostics
S40/V40 MY001 - MY01
REFERENCE BULLETINS:
SB23-0058
PB23-109
Supercedes SMB23-109 dated 2002-04-08
BULLETIN REFERENCE
A. SERVICE UPGRADE 109 DESCRIPTION
B. VEHICLES INVOLVED
C. PARTS INFORMATION/PARTS RETURN
D. OWNER NOTIFICATION
E. NEW VEHICLES IN RETAILER INVENTORY
F. RETAILER RESPONSIBILITY
G. CAMPAIGN REIMBURSEMENT PROCEDURES
A. SERVICE UPGRADE 109 DESCRIPTION
Volvo Cars of North America, LLC and Volvo Cars of Canada Ltd. have determined that a Service Upgrade is required on certain model year 2000 and 2001 S40 and V40 vehicles.
It has come to our attention that certain model year 2000 and 2001 S40 and V40 cars have experienced an unusual number of dashboard "Check Engine" light illuminations (in Canada: Refer to Image ). The Check Engine light will illuminate if your vehicle's diagnostic system senses an engine, transmission, electrical or emissions system condition that potentially needs correcting
Volvo has determined that a software upgrade will alleviate unnecessary Check Engine lights without affecting the system's diagnostic capabilities. In some cases, a new diagnostic vacuum pump check valve will also be installed.
71,746 vehicles in the US and 4,696 vehicles in Canada are affected.
B. VEHICLES INVOLVED
NOTE:
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING REPAIR FOR THIS UPGRADE CAMPAIGN.
Vehicle eligibility should be confirmed:
Refer to DCS/VEN Vehicle Inquiry
RETAILER VEHICLE CAMPAIGN LIST
A "Retailer Vehicle Campaign List" will be sent separately identifying the specific vehicles eligible for this campaign. This list details all affected vehicles that are on record as being retailed or currently in stock at your facility. This Vehicle Campaign List will be the only written material you will receive from Volvo.
All vehicles should be checked for any other incomplete recalls or service campaigns.
C. PARTS INFORMATION / PARTS RETURN
PARTS RETURN
THE REPLACED ONE-WAY VALVE SHOULD NOT BE RETURNED TO THE TMA DEPARTMENT.
INSTEAD, THE ONE-WAY VALVE SHOULD BE HELD FOR THE MANDATORY 30-DAY PERIOD, AFTER WHICH TIME THE RETAILER SHOULD SCRAP IT IN A RESPONSIBLE MANNER.
RANDOM CLAIM AUDITS WILL BE MADE FOR EACH RETAILER. INCORRECT REPLACEMENT OF THE NON-RETURN VALVE WILL RESULT IN A CLAIM DEBIT.
D. OWNER NOTIFICATION
Owner mailing is expected to begin during the week of April 8, 2002.
E. NEW VEHICLES IN RETAILER INVENTORY
All new vehicles in retailer's inventory and qualifying for Service Campaign 109 should be repaired prior to a customer taking possession of the vehicle.
F. RETAILER RESPONSIBILITY
Retailers are to perform this upgrade on eligible vehicles regardless of mileage/Kilometers or vehicle age. The campaign work covered under Service Campaign 109 is free of charge to the owner.
In the event that the original announcement letter is lost or misplaced, the owner is not to be refused this important campaign work. Your After sales Area Manager will follow up to ensure that this campaign is proceeding smoothly.
G. CAMPAIGN REIMBURSEMENT PROCEDURES