Owner Letter (English)

CUSTOMER SERVICE NOTICE

November 1996

Dear Volvo Owner:

This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. Volvo has decided that a defect which relates to motor vehicle safety exists in the throttle housing in certain 1996 through 1997 Model Year 850 and 960 series sedans and wagons.

How your vehicle is affected:

Volvo has found that on a small number of affected vehicles, there is a possibility that the screws which attach the throttle plate to its axle (shaft), may in time come loose resulting in a loose throttle plate. A loose throttle plate, in extreme circumstances, may come in contact with the throttle housing, which may thereby prevent the throttle from returning to idle position.

Service resolution:

Volvo will replace the throttle housing at no charge to you. The time needed for this service procedure is about a half hour. However, due to service scheduling times, your retailer may need your vehicle for one full working day. Upon receipt of this letter please contact your authorized Volvo retailer to arrange an appointment for this repair.

If you have any questions, please contact your Volvo retailer.

Or, you may contact Volvo Customer Service, 175 Gordon Baker Road, North York, Ontario M2H 2N7 - Phone 1-800-663-8255 or 416 493-3700 (8:30 a.m. to 5 p.m. Eastern Time)

Your continuous safety and satisfaction are very important to us. We apologize for any inconvenience this may cause, and we appreciate your cooperation.

Drive Safely.