G. Retailer Responsibility

Retailers are to perform this campaign on eligible vehicles regardless of mileage/kilometers or vehicle age. The campaign work covered under Recall Campaign 80 is free-of-charge to the owner.

Retailers should take advantage of each customer's visit to their facility for this campaign as a customer satisfaction opportunity. Measures such as courtesy car use, car washes, etc. designed to minimize the inconvenience to the customer should be offered at the time of appointment or repair as appropriate. There will be no reimbursement from VCNA for any related expenses beyond the scope of the Recall Campaign repair.

In the event that the original announcement letter is lost or misplaced, the owner is not to be refused this important campaign work. Your District Manager Parts and Service will follow up to ensure that this campaign is proceeding smoothly.