Parts and Dealer Information
PART NUMBERS AND ORDERING PROCEDUREP/N Ordering
An automatic allocation will be made on or about the week of November 23, 1992, for the engine speed (RPM) sensor P/N 3547699-3 and will equal approximately 20% of the vehicles retailed by your dealership. After the initial allocation, you may order additional quantities using normal ordering procedures.
Parts Return
All parts must be returned to the Technical Material Analysis Department. Parts must be returned using normal procedures. All appropriate documentation must be supplied.
DEALER CAMPAIGN RESPONSIBILITY
ALL TECHNICAL IMPROVEMENTS LISTED IN THIS BULLETIN AND SERVICE MANAGER BULLETIN 00-139 DATED MAY 1992, MUST BE COMPLETED.
Dealers are to inspect/repair all vehicles within each VIN range listed in both bulletins. The repairs covered by this Campaign are free-of-charge to the owner. Your Regional Manager Parts and Service will follow-up to ensure that this campaign proceeds smoothly.
Dealers are to schedule the appropriate shop time based on the pick-up schedule or drop off by the owner. Dealers are to repair all vehicles within the vehicle range which have not been upgraded.
Once the repair has been completed, the car is to be washed and the interior cleaned before returning it to the owner. Additionally, the salesperson is to ensure that the vehicle is returned with a full tank of premium unleaded gas.
This repair, the use of the loaner vehicle, detailing and topping up of fuel applies to retailed vehicles only and is free-of-charge to the owner.
When the vehicle is picked up, dealer personnel must obtain the owner's (or his/her representative's) signature on a certificate (see sample). This is a standard release statement which appears on most repair orders.
Dealer personnel must fill in the required information including Dealer Code, VIN, RO number and Date. Enter number 60A in the space provided after the word "CAMPAIGN."
When the vehicle is returned, dealer personnel must obtain the owner's (or his/her representative's) signature on the certificate indicating the work was completed and that the vehicle was delivered in the condition which had been promised. Obtaining the signature is extremely important and verifies the owner's acceptance. The certificate is to be attach to the RO and a copy of the RO and certificate must be provided to the owner at the time the vehicle is returned.
DEALER VEHICLE CAMPAIGN LIST
To assist dealers in identifying the specific vehicles which require modification under this campaign and to schedule shop time accordingly, the "Dealer Vehicle Campaign List" is enclosed. This list details all vehicles that have been wholesaled by your dealership within the affected VIN ranges. Each list is sequenced in VIN order, stock vehicles first followed by retailed vehicles. An identification number has also been included for each vehicle in a column to the right of the VIN.
Areas on the list headed "REP CODE" and "RO DATE" are provided for dealers to enter the applicable Repair Order Number and Repair Order Date as each vehicle is modified. Retain this list as a permanent record of the action taken by your dealership for this campaign.
If a list is not enclosed, then according to our recards, none of the affected vehicles were wholesaled to your dealership. However, you should be aware of the details of this campaign in the event that you are requested to perform repairs by a transient customer.
STOCK VEHICLES
The "Dealer Vehicle Campaign List" also identifies all vehicles affected by this campaign which, according to our records, are in dealer stock at the time of launch. All stock vehicles must have Campaign 60 and 60A completed prior to customer delivery or dealer trade.
NOTE:
IF ANY VEHICLE LISTED IN DEALER STOCK HAS BEEN RETAILED, IT IS THE DEALER'S RESPONSIBILITY TO CONTACT THE OWNER AND ARRANGE FOR THE REPAIRS TO BE COMPLETED.