Identification Labels and Reimbursement
COMPLETED CAMPAIGN IDENTIFICATION LABELSEnclosed with this bulletin is a supply of "Campaign Labels." THESE LABELS ARE TO BE USED TO IDENTIFY CAMPAIGN 60A ONLY.
After Campaign 60A has been carried out, complete the label by entering your Dealer Code, and Repair Date (use a ball-point pen); then affix the label to the driver's door as illustrated in the diagram. Should you require additional labels, please contact your Volvo Area office. (If you are completing both Campaign 60 and 60A simultaneously, you must complete and affix a label for each.)
CAMPAIGN REIMBURSEMENT
A standard "W" claim form is to be used for submission of Campaign 60 and 60A for retailed and stock vehicles (not a recall form).
Reimbursement for retailed vehicles will include provisions for the repair, loaner use, washing/cleaning and an allowance for topping with gas. Should an owner wish to drop off the vehicle, operation number 256200 is not to be claimed. Claims for vehicles in stock or in demonstrator service are to be submitted for the repair operations as applicable and must not include operations for the loaner and detailing.
The specific information must be supplied when submitting for Campaign 60A, as well as standard requirements (e.g., VIN, RO Number, RO Date)
For customers who receive a loaner vehicle, add the following operation number.
Operation # 256200 $25 Maximum
Loaner Allowed - Retail Vehicles Only
NOTE:
If the Technical updates for Campaign 60 and 60A are being performed simultaneously, you may only claim operation numbers 256100 and 256200 once. However, if an owner has already had 60 performed, you may claim these operation numbers again as special procedures for 60A.
CAMPAIGN RESPONSIBILITY
Dealers are to inspect/repair vehicles identified as affected within the Campaign range, regardless of mileage or vehicle age. The repairs covered under Campaign 60 and 60A are free-of-charge to the owner. Your Regional Service Manager - Parts and Service will follow-up to ensure that this campaign is proceeding smoothly. Should you encounter extraordinary costs above the set maximum allowance, contact your RMP/S.