Confirm Vehicle Headunit Functionality

NAVIGATION / MULTI INFO DISPLAY: NAVIGATION SYSTEM: Confirm Vehicle Headunit Functionality; 2013 MY Corolla [07/2012 -]
- Confirm Vehicle Headunit Functionality

INSPECTION PROCEDURE

PROCEDURE

1. CHECK CUSTOMER'S CELLULAR PHONE COMPATIBILITY

(a) Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible.

Result:





HINT

It is important to check the cellular phone compatibility charts carefully:

* Some apps may only work on cellular phones.
* Some apps may only work when paired to a vehicle.
* Some cellular phones do not support all features.

B -- RECOMMEND COMPATIBLE CELLULAR PHONE
A -- Continue to next step.

2. CONFIRM CELLULAR PHONE SIGNAL

(a) A 3G or higher connection is required for proper Entune functionality. If a 3G or higher connection is not available, some applications may not function properly. (Wi-Fi is not an approved connection for Entune services.)

NEXT -- Continue to next step.

3. CONFIRM IF THE CUSTOMER'S CELLUAR PHONE CAN BE PAIRED TO THE VEHICLE

(a) Pair the customer's cellular phone to the vehicle.

Result:





B -- CHECK ENTUNE APPS FUNCTION WHEN PAIRED
A -- Continue to next step.

4. CONFIRM THAT A KNOWN GOOD CELLULAR PHONE CAN BE PAIRED TO THE VEHICLE

(a) Check that a known good cellular phone can be paired to the customer's vehicle.

Result:





HINT
For instructions on how to reset cellular phone, refer to the appropriate manufacturer's website.

B -- PERFORM ENTUNE RESET PROCEDURE

A -- RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

5. CHECK ENTUNE APPS FUNCTION WHEN PAIRED

(a) Proceed to the appropriate information based on the customer concern in the table below.

Result:





HINT
This is a head unit functionality check. Ensure that a cellular phone is paired to the vehicle.

B -- CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING THE CUSTOMER'S CELLULAR PHONE
A -- Continue to next step.

6. CHECK DATA APPS FUNCTION ON THE HEAD UNIT

(a) Make sure that the customer's cellular phone is paired with the vehicle.

(b) Start an internet search app on the head unit.

(c) Check if a search can be made.

Result:





B -- END (NO PROBLEM WAS FOUND)
A -- Continue to next step.

7. RECORD ERROR MESSAGES IF PRESENT

NEXT -- Continue to next step.

8. CHECK ENTUNE SEARCH FUNCTION ON THE HEAD UNIT USING A KNOWN GOOD CELLULAR PHONE

(a) Make sure that a known good cellular phone is paired with vehicle.

(b) Start an internet search app on the head unit.

(c) Check if a search can be made.

Result:





HINT
For instructions on how to reset cellular phone, refer to the appropriate manufacturer's website.

B -- PERFORM ENTUNE RESET PROCEDURE

A -- RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN

9. CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING THE CUSTOMER'S CELLULAR PHONE

(a) Make sure that the customer's cellular phone is paired with the vehicle.

(b) Start an internet radio app on the head unit.

(c) Check that the audio can be heard through the vehicle's speakers.

Result:





B -- END (NO PROBLEM WAS FOUND)
A -- Continue to next step.

10. RECORD ERROR MESSAGES IF PRESENT

NEXT -- Continue to next step.

11. CHECK INTERNET RADIO FUNCTION ON THE HEAD UNIT USING A KNOWN GOOD CELLULAR PHONE

(a) Make sure that a known good cellular phone is paired with the vehicle.

(b) Start an internet radio app on the head unit.

(c) Check that the audio can be heard through the speakers.

Result:





HINT
For instructions on how to reset cellular phone, refer to the appropriate manufacturer's website.

B -- RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN
A -- Continue to next step.

12. PERFORM ENTUNE RESET PROCEDURE

(a) Perform Entune reset procedure Operation Check.

Result:





B -- PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE Problem Symptoms Table

A -- END