Campaign - Updated Software For Command System

Campaign No. 2000010006

MARCH 1, 2000

TO: ALL MERCEDES-BENZ CENTERS

SUBJECT:
MODELS 215 and 220
UPDATED SOFTWARE FOR COMMAND SYSTEM

Effective Serial Number Range:

Model 215 and 220 vehicles falling within the Effective Serial Number Range listed below require new software to be downloaded into the COMMAND unit.

To ensure client satisfaction, it is recommended that each retailer please contact clients of affected vehicles and arrange for this update to be performed as soon as possible.

Each Center will receive 2 CDs to perform the update. DO NOT leave the CD's in the client's vehicle.

Parts Information

Part Name Part Number

COMAND Update CD P02744-220

Work Procedures:

1. Turn ignition off and remove key.

2. Turn on the COMMAND unit by pressing PWR button.

3. Eject navigation CD-ROM (if installed).

4. Turn off the COMMAND unit by pressing the PWR key.

5. Wait a minimum of 15 seconds.

6. Press and hold both the and "# " keys. While continuing to hold the keys down, turn on COMMAND by pressing the PWR button.

7. Insert update CD-ROM. "Service Download from CD" menu appears.

Note:
Dates of current and new software will appear. The "new" software date should be more current than the one being replaced. If not, abort the process by selecting CANCEL. If CD-ROM ejects itself and the CD's date of software is newer, reinsert CD-ROM and continue procedure.

8. Using the cursor knob, select START HEAD UNIT (should be selected by default) and then depress the knob to begin the download process.

CAUTION!
The update process takes up to 50-60 minutes and it is not necessary for the technician to remain with the vehicle and observe the update process. The technician should return to the vehicle after the prescribed time to finish the procedure. During this time, DO NOT start the vehicle, operate any other vehicle systems, eject the CD or power down the COMMAND unit. Any significant voltage drop in the vehicle could abort the update process. A partially completed update may render the COMMAND unit inoperable. If the update procedure is interrupted, aborts or takes longer than 1 hour, remove the COMMAND fuse F4 (located under rear seat) for 30 seconds and restart procedure.

DO NOT insert a navigation CD into the COMMAND unit if a download via CD-ROM has not been completed successfully. You may not be able to eject the navigation CD because the COMMAND unit will remain in the download mode.

9. When the update process is complete, the screen will display "SW-Download Successful".

10. Depress the rotary knob to accept the message and complete the update process. COMMAND will return to radio mode.

11. Eject the Update CD-ROM and re-insert the navigation CD-ROM.

12. Verify that all modes of COMMAND are functioning normally.

In Case of Warranty

Operation: Update COMAND OPERATING SYSTEM

Damage Code Operation Number Labor Time Est. Model Indicator(s)

8298035 02-3223 0.3 hrs. M0, N0