Attachment I - Dealer Information
CONDITION OF CONCERNOn certain Mazda5 vehicles, water may accumulate inside the door latch unit when the vehicle is exposed to a large amount of water (e.g. carwash, rainwater or melting snow). If the accumulated water is frozen under low ambient temperature, the ice will crack when the door is opened. When the door is closed under these conditions, ice can interfere with the door latch operation, causing the sliding door not to latch closed.
SUBJECT VEHICLES
OWNER NOTIFICATION
Mazda will notify U.S. owners by first class mail beginning December 18, 2006.
DEALER INVENTORY
Dealers should complete Recall 4306K or SSP 68 for affected Mazda5 vehicles in dealer inventory.
PARTS INFORMATION
PARTS ORDERING
We will begin automatic shipping of these latches to dealers beginning December 14, 2006. These initial shipments will reflect a percentage of the total number of Mazda5 vehicles retailed by each dealer. The shipments will be entered as SSO type orders and will start shipping to the dealers by their next scheduled stock order date.
Once these initial shipments have been released, additional latches can be ordered on the DAG web site in MX Connect. These additional requirements will be entered as CSO type orders and the CSO handling charges will be waived. A VIN number will be required for each additional piece requested.
To order additional parts:
Log onto MXConnect:
Click on the "Parts and Accessories" Tab
Click on "DAG" in the box labeled Support"
Click on the "E-Mail Inquiries" Tab
Click on the "Corporate Assistance Group"
Please fill in all required fields - you can use the MNAO Sales Order field to enter the P0 number you would like to use for the order, or simply enter N/A
Please fill in the part number and quantity in the comment field
Supply a VIN for each piece required
Click "Submit"
WARRANTY CLAIM PROCESSING INFORMATION
VERIFY THE VEHICLE IS SUBJECT TO THE CAMPAIGN
1. Verify the vehicle is within the ranges shown.
^ If the vehicle is within the above ranges, go to step 2. If vehicle is not within the above ranges, return it to the customer.
2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for an Authorized Modification Label for Recall 4306K or SSP 68 attached to the vehicle's bulkhead.
REPAIR PROCEDURE
Please refer to Attachment II.