Classify NVH Symptom

CLASSIFY NVH SYMPTOM

For NVH concerns, it is necessary to classify the customer's concern into one of the 3 categories: noise, vibration or harshness. The reason for this is that a customer concern may consist of a combination of symptoms involving noise and vibration, or vibration and harshness. In cases where there are combination symptoms, the technician needs to know which diagnostic path to follow: noise, vibration or harshness. For example, if a customer has a concern involving a noise and a vibration, and it is determined that it is vehicle speed-related, the vibration diagnostic path would be followed.