System/Carrier Concerns

Dropped calls, bad connections, noisy audio and other intermittent symptoms usually indicate a system or cellular carrier concern, and are not the fault of the phone itself. Such symptoms may occur in situations such as the following:
^ In certain geographic areas (for example excessive foliage, hills) or at the edge of coverage areas.
^ At the same place each day.
^ At the same time each day.
^ Under bridges, tunnels, in lower freeways and in congested downtown areas.

If the customer phone exhibits any of the above symptoms or symptoms occur under the above conditions, the customer and/or the dealer should contact customer assistance at their particular cellular provider/carrier or call the 1-800 assistance number provided in the Ford Cellular System Dealer kit.

Before advising customer to purchase a booster kit, make sure Pinpoint Test F has been performed. F: Poor Reception, Static on Calls, Frequent Drop Of Calls