Campaign - Touch-Screen 'Locks Up' When Using SDARS

K143NAS1
28-JAN-13

THIS PROGRAM IS VALID FOR A LIMITED TIME ONLY AND
WILL EXPIRE ON 31 JANUARY 2015

SECTION: 418

Service Action: Touch-Screen 'Locks Up' When Using SDARS Presets





AFFECTED VEHICLE RANGE:

CONDITION SUMMARY:

Situation: A limited number of 2012-2013 Jaguar XK vehicles within the listed VIN range may not change Satellite Digital Audio Receiving System (SDARS) channel presets on the Touch-Screen or the audio system may remain on for up to two (2) minutes after the ignition has been turned OFF.

Action: Retailers are required to HOLD all affected vehicles in the above VIN range that are in their control and refrain from releasing the vehicles for new or used vehicle sale pending completion of the rework action detailed in this Technical Bulletin. Affected vehicles already in the hands of customers should be updated at the next available opportunity.

PARTS:

No parts required

TOOLS:

IDS with latest IDS-DVD and Calibration File; first available on IDS-DVD131.08v.119 Jaguar Land Rover-approved Midtronics Vehicle Power Supply





WARRANTY:





This program is valid for a limited time only. Warranty claims with a repair date prior to the 31 January 2015 closure date must be submitted for payment within 30 calendar days of completion of the repair.

Normal Warranty policies and procedures apply.

REPAIR PROCEDURE

1. CAUTION:
Ensure all ignition 'ON' / ignition 'OFF' requests are carried out; failure to perform these steps may cause damage to control modules in the vehicle.

CAUTION:
A Jaguar Land Rover-approved Midtronics Vehicle Power Supply must be connected to the vehicle battery during IDS diagnosis / module programming.

NOTE:
During this repair the vehicle will be immobilized and require no technician intervention for over 2 hours; make sure that vehicle is not positioned in a manner that obstructs lifts, work bays, etc.

1. Connect the Jaguar Land Rover-approved Midtronics Vehicle Power Supply to the vehicle battery.

2. Turn ignition ON (engine not running).

NOTE:
IDS must be loaded with IDS-DVD131.08v.119 or later.

3. Connect the IDS to the vehicle and begin a new Symptom Driven Diagnostics (SDD) session.

4. Follow the on-screen prompts, allowing SDD to read the VIN and identify the vehicle.

5. From the Session Type selection screen, choose 'Campaigns'.

6. From the Recommendations tab, select 'Run' to perform the 'Configure existing module - Front control / display interface module (high level display front)' option.

^ Follow all on-screen instructions to complete this task.

7. Exit the current session.

8. Disconnect the IDS and the Midtronics Vehicle Power Supply from the vehicle.





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