Audio System - No Sound/Loud Static Noise On Ignition 'ON'

JTB00273NAS1
16 NOV 2012

SECTION: 415-01A

No Sound / Loud Static Noise from Sound System on Ignition ON

AFFECTED VEHICLE RANGE:

XF (X250) VIN: S16397-S63462
with Jaguar 400W Sound System only Model Year: 2012

CONDITION SUMMARY:

Situation:
On vehicles fitted with the Jaguar 400W Sound System only, there may be no sound or a loud static noise from the audio system when turning the ignition ON / starting the engine. The issue may clear by turning the ignition OFF and then ON.

Cause:
This may be caused by Audio amplifier software.

Action:
In the event of a customer concern of the above, refer to the Repair Procedure outlined below.

PARTS:
No parts necessary

TOOLS:
IDS with latest IDS-DVD and Calibration File; first available on IDS-DVD131.07 v.118

Jaguar-approved Midtronics Vehicle Power Supply

Refer to Workshop Manual for any required special tools





WARRANTY

REPAIR PROCEDURE

CAUTION:
Ensure all ignition 'ON' / ignition 'OFF' requests are carried out; failure to perform these steps may cause damage to control modules in the vehicle.

CAUTION:
A Jaguar-approved Midtronics Vehicle Power Supply must be connected to the vehicle battery during IDS diagnosis / module programming.

NOTE:
Use DDW to verify vehicle is fitted with the Jaguar 400W Sound System before performing the software update.

1. Connect the Jaguar-approved Midtronics Vehicle Power Supply to the vehicle battery.

2. Turn ignition 'ON' (engine not running).

NOTE:
IDS must be loaded with IDS-DVD131.07 v.118 or later.

3. Connect the IDS to the vehicle and begin a new Symptom Driven Diagnostics (SDD) session.

4. Follow the on-screen prompts, allowing SDD to read the VIN and identify the vehicle.

5. From the Session Type selection screen, choose 'Diagnosis'.

6. Select the 'Selected Symptoms' tab, and then select:

^ Electrical > Information and entertainment system > Entertainment system > Audio

7. Select 'continue'.

8. Select the 'Recommendations' tab.

NOTE:
The Jaguar 400W Sound System will be displayed as Low-line.

9. From the Recommendations tab, select 'Run' to perform the Configure existing module - Audio amplifier control module' option.

^ Follow all on-screen instructions to complete this task.

10. Exit the current session.

11. Disconnect the IDS and the Midtronics Vehicle Power Supply from the vehicle.