Campaign - Battery Replacement (With RSE)

No: K076

Issue: 1

Date: 07 DEC 2010

THIS SERVICE ACTION IS VALID FOR A LIMITED TIME ONLY AND WILL EXPIRE ON 30 NOVEMBER 2012.

SECTION: 414

Service Action: Battery Replacement - Vehicles With Rear Seat Entertainment

AFFECTED VEHICLE RANGE:
XJ (X351) VIN: V11149-V14389
Model Year: 2011

CONDITION SUMMARY:

Situation:

As a consequence of software reflash activity post vehicle build, Jaguar has taken the decision to replace the batteries on all affected vehicles fitted with Rear Seat Entertainment (RSE) to ensure the customer does not experience any degradation of battery performance once the vehicle has entered service.

NOTE:
Unsold vehicle battery replacement must take place no more than 24 hours prior to customer handover.

Action:

Dealers are required to HOLD all affected vehicles in the VIN range above that are in their control and refrain from releasing the vehicles for new or used vehicle sale pending completion of the rework action detailed in this Technical Bulletin. Affected vehicles in the hands of owners should be repaired at the next available opportunity. At the time of customer appointment, ensure that all outstanding service campaigns for each individual vehicle are identified and allocate sufficient time and resources to complete all campaigns.

For vehicles in dealer inventory, this Service Action should be performed in conjunction with the vehicle Pre-Delivery Inspection (PDI). Vehicles in dealer inventory must be updated prior to customer handover.





PARTS

TOOLS:

Refer to Workshop Manual for any required special tools





WARRANTY:

NOTE:
Always check DDW to verify that the vehicle is affected by this Service Action prior to undertaking any repairs. Repair procedures are under constant review and therefore times and prices are subject to change; those quoted here must be taken as guidance only. Always refer to DDW to obtain the latest repair time.

Warranty claims should be submitted quoting Program Code K076 and the relevant Option Code. The Option Code which contains drive in / drive out may only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.

This Service Action is valid for a limited time only and will expire on 30 November 2012. All Warranty claims prior to this date must be submitted for payment within 30 days of completion of the repair.

REPAIR PROCEDURE

REPLACE BATTERY

NOTE:
Unsold vehicle battery replacement must take place no more than 24 hours prior to customer handover.

1. Refer to Workshop Manual section 414-01: Battery, Mounting, and Cables > Removal and Installation > Battery, and replace the battery.