System Limitation

Service area
Depending on the cellular provider chosen, service is provided in the 48 contiguous states. Service is not available in Alaska, Hawaii, Canada, or Mexico. The Communicator Response Center will not be able to locate the customer's vehicle outside of the continental United States.

Inoperative if cellular phone is inactive or inoperative
INFINITI Communicator will be inoperative if the customer does not have an active account with cellular provider, since INFINITI Communicator relies on the cellular network. When the INFINITI Communicator system is outside of cellular service, the "NO SERVICE" indicator will illuminate. If you try to activate INFINITI Communicator, the REQUEST will be cancelled. Cellular phone transmission may become temporarily disabled, or interrupted by environmental factors like tunnels, bridges, or tall buildings. In such cases, INFINITI Communicator will re-dial up to four times. After several failed attempts, the system will quit dialing and return to normal mode.

Inoperative if the system is in the demonstration mode
The INFINITI Communicator system remains in the demonstration mode until the setup procedures are completed. If the system is activated in this mode, the Communicator Response Center will recognize this operation as a demonstration and will not provide any service. The system can be changed to the demonstration mode by using CONSULT-II to check the system operation. Do not forget to turn off the demonstration mode after confirmation.

Battery
Since INFINITI Communicator is powered by the vehicle's battery, if the battery is removed, damaged or discharged, the system will not work.

Inoperative if cellular system is busy
When INFINITI Communicator tries to contact the Communicator Response Center, but the cellular network is busy, the system attempts to re-dial for up to two hours. This time varies greatly depending on the cellular network and cellular signal strength. The system resets to ready when the system completes the re-dialing attempts.

Roaming
If the customer's cellular provider does not have a roaming agreement with the provider where the vehicle locates, it may not be possible to use the lines of a different cellular provider. Therefore, it is impossible that INFINITI Communicator will contact the Communicator Response Center.

Special cellular features
Some cellular carriers offer custom phone numbers that are assigned a Personal Identification Number (PIN). The cellular phone user is required to enter the PIN anytime a phone call is made. The INFINITI Communicator system is not compatible with the PIN feature. A PIN requirement on the cellular phone will cause the INFINITI Communicator system to be inoperative.
Other special features such as call waiting, voice mail, call forwarding, etc. can interfere with INFINITI Communicator system operation.

Cellular airwave interference
At times someone other than the Communicator Response Center operator may be heard. This is caused by Cellular Airwave Interference and is not caused by an INFINITI Communicator system malfunction.

Possibility of positioning capability degraded
Vehicle positioning is accomplished using the GPS (Global Positioning System). If the signal from the GPS satellite is obstructed by a tunnel or building, positioning capability may be degraded or lost. In this case, the last valid position obtained before the obstruction is transmitted to the Communicator Response Center. The precision is also influenced by the location of GPS satellites.
Once the battery cable is disconnected, it will take about 5 minutes to determine the vehicle location. This is because the memory related to GPS is lost when the battery cable is disconnected.