Attachment IV: Homelink(R) Common Q & A
Attachment IV: HomeLink(R) Common Q & AQ: What is the Infiniti Integrated HomeLink(R) Transmitter?
A. It's an attractive, integrated replacement for up to three of your customer1s current hand held transmitters including garage door openers, gates, and security systems. It can also be used with an aftermarket accessory lighting package that will allow the customer to activate the lights in their house from the comfort of their new Infiniti.
Q: Who should program the system?
A. Programming is easy. By merely pushing two buttons, the unit can be programmed in about a minute. Although programming is easy enough for the client to do it themselves, we recommend that you program the client's hand-held transmitters as part of the vehicle delivery process.
Q: Will the HomeLink(R) Transmitter program to every Garage Door Opener Transmitter?
A. The HomeLink(R) Transmitter will program to most transmitters, including Stanley, Chamberlain, Genie, and most other brands. There are a few exceptions (an estimated 2-3%) when the transmitter does not operate within the legally allowed frequency range for Garage Door Opener transmitters (286 MHz - 399 MHz). These are mostly very old openers.
Q: What should be done if the client's unit doesn't program?
A. Reference the troubleshooting section of Attachment I to this bulletin. If the unit still doesn't program after several attempts, help is available from the HomeLink(R) hotline at 1-800-355-3515.
Q: Once the client has a HomeLink(R) Transmitter, do they still need to keep their original hand-held transmitter?
A. Yes. Although they no longer need to carry the old transmitter in their car, they should still keep the transmitter. When they sell or trade in their vehicle, they will need the original transmitter to re-program their new HomeLink(R) transmitter. (If the client has misplaced their hand-held transmitter, they can usually purchase additional hand-held transmitters from the manufacturer of their Garage Door Opener).
Q: How can the client turn on home lights?
A. In order to activate their home lights, the customer will need an accessory HomeLink(R) Lighting package. The package is specifically designed to work with the HomeLink(R) Transmitter and is easily installed with no wiring. The package is available directly from HomeLink(R) (1-800-355-3515). Special dealer programs are also available.