Service Information

PREVIOUS INSTRUCTIONS TO DEALERS W/ITB91-017 (April 5, 1991)

All convertibles wholesaled to Infiniti dealers prior to March 25, 1991 should have the Proximity Switch/Bracket Assembly modification as well as an inspection of the A-Pillar/Header Weatherstrip Sealer and the Floor Mat Brackets.

Some of the convertibles will, after inspection, require re-sealing the A-Pillar/Header Weatherstrip Sealer and re-locating the Floor Mat Brackets.

REVISED INSTRUCTIONS TO DEALERS W/ITB91-017A (April 15, 1991)

1. The above Service Information applies to ALL M30 Convertibles wholesaled prior to March 25, 1991.

2. ALL M30 Convertibles which have been corrected under the service procedures established by ITB91-017 (issued April 5, 1991) must be RE-WORKED per one of the four (4) "Customer Service Options" because the countermeasure upstops, installed at that time, have not met durability standards. Additionally, fastening of the proximity switch has been improved.

Follow the procedures from Service Repair Procedures and ("customer thank you" under Service Information).

NEW installation/adjustment procedures countermeasure upstops and (4) lockwashers for the proximity switches have been provided in the package with this bulletin. See the PARTS INFORMATION section for additional information and cautions.

Although these are the only items which must be re-worked, in effect, you will also be "re-working" or re-doing the three (3) operations performed under the provisions of the "Customer "Thank You" section: hand wash/vacuum/detail vehicle and fill the fuel tank.

3. ALL M30 Convertibles which have been wholesaled to dealers between March 25 and April 11, 1991, should have their upstops replaced - using ONLY THE NEW COUNTERMEASURE UPSTOPS SUCH AS THE ONES PROVIDED IN THIS PACKAGE - and (4) lockwashers installed for the proximity switches per one of the four (4) "Customer Service Options".Follow the procedures from Service Repair Procedures and ("customer thank you").

Please note that, additionally, you must also perform the three (3) operations performed under the provisions of the "Customer "Thank You" section: hand wash/vacuum/detail vehicle; fill the fuel tank; and provide a thank you card.

OWNER NOTICE

Infiniti has notified all principal drivers of record, through March 25, 1991, by mail, about the original Field Service Action described in the April 5 Bulletin.

On April 22, 1991, additional notification letters will be mailed to owners of vehicles purchased between March 25 and April 11 advising them of this Field Service Action.

Enclosed is a list of your owners and stock vehicles (as of April 11).

CUSTOMER SERVICE OPTIONS

In order to exceed competitive standards for field service actions of this type, Infiniti is providing its customers the opportunity to select the mode of service which maximizes their convenience. Customers desiring service at their dealer may do so, in the usual fashion, by calling the dealer and arranging a service appointment. However, customers not wanting to choose this avenue may call Infiniti Consumer Affairs at 1-800-662-6200. Infiniti Consumer Affairs staff will work with the consumer and servicing dealer to confirm an appointment using one of the following options (in priority order):

1. Resolve concern with dealer performing normal service, schedule appointment and secure loaner (as needed), if customer agrees, or:

2. Flat bed tow vehicle to servicing dealer, delivering loaner car to the customer's home or place of business, as suitable.

NOTE:
Infiniti will arrange flat-bed tow (including loaner) through CCMC or:

3. Dispatch Infiniti-trained dealer technician (only) to repair vehicle at customer's home or place of business, as suitable, or:

4. Send other dealer representative (e.g. Sales Consultant) with loaner to return vehicle to servicing dealer.

Generally, our approach will be to have customers, within thirty (30) miles of an Infiniti dealer, bring their vehicles in for service. If they wish otherwise, actions 2, 3, or 4, coordinated with and approved by the servicing dealer, will be taken. We estimate that fewer than thirty-five (35) customers, based upon our analysis of owner's proximity to an Infiniti dealer, will require the special assistance of actions 2, 3, or 4.

CUSTOMER "THANK YOU"

Vehicle inspections, repair actions and assistance will be funded by Infiniti. Additionally, the following is to be performed on each repaired vehicle, including any "previously corrected:"

1. Hand wash vehicle, vacuum, and detail in accordance with Infiniti Technical Bulletin 1TB90-034.

2. Fill fuel tank; topped with Regular Unleaded fuel.

3. Provide "thank you" card to owner covering what was done to their car.

Wash and detail will be compensated at 0.4 Hrs., while dealers may claim fuel at actual expense up to fuel tank maximum capacity, similar to PDI. (Details in the Warranty Information section of this Bulletin).

DEALER COMPENSATION

Dealers will be paid for inspection and repairs performed as follows:

1. Labor= Flat Rate Time X Approved Warranty Labor Rate.
(*) Sealant= Included in Flat Rate Time Allowance.

2. Fuel Actual expense up to tank size maximum.

3. Hand Wash/Detail= 0.4 Hrs.

4. Pick-up/Delivery at Owner's Home = Straight time up to 2.0 Hrs. maximum.

5. Rental Car= Actual up to $100.00.

NOTE:
If loan car unavailable from dealer loan car fleet.

Dealer evidence of expense for fuel, rental cars, and labor time must be maintained by the dealer in accordance with Infiniti Warranty Policy and Procedures and are subject to review and audit. Further details are provided in the Warranty Information section of this Bulletin.

PARTS INFORMATION

Special parts kits were mailed to dealers for the first Field Service Action. It is very important to discard all upstops which were shipped with the original parts kit. The correct upstops are a molded-type nylon (Hyprel @) composition, while the parts to be discarded are thermoplastic caps fitted over a hex stud.

Only use the new countermeasure up stops which are included in the package with this revised bulletin (ITB91-017A [April 15, 1991]). Additionally, four (4) lockwashers are now provided (two (2) lockwashers per each side for the proximity switches).