Header Reveal Molding - Field Service Action
Classification:BF93-003
Section:
Body/Frame
Models:
1991 M30 Convertible
Reference:
TECHNICAL BULLETIN ITB93-007
Date:
February 11, 1993
HEADER REVEAL MOLDING FIELD SERVICE ACTION
APPLIED MODELS:
1991 M30 Convertibles converted by ASC, prior to May 7, 1991.
IDENTIFICATION OF APPLIED CONVERTIBLES:
1991 M30 Convertibles which should be inspected cannot, at this time, be easily identified with respect to Production Date or VIN because these vehicles were converted at the ASC facility on an "as received", random basis.
Affected convertibles are visually identified by the "Socket Set Screw-Style Center Rail" (Figure 1A). Convertibles equipped with the # 1 Bow Wedge (Figure 1B) are not affected.
NOTE:
To further assist in identification, Infinitinet will "flag" any vehicle presented for service, using Code: M30C HEADER REVEAL.
SERVICE INFORMATION:
Some M30 Convertibles, converted before May 7, 1991, have metal molding retainers under the Header Molding Cap which may not have adequate corrosion protection. These vehicles need to be inspected and, if necessary, repaired. The retainer on these vehicles may corrode prematurely and cause damage to the header reveal moldings (left/right) and center molding. To resolve this, replacement retainers and moldings have been developed.
If, after inspection, corrosion is apparent, this Field Service Action requires replacement of the Header Reveal Molding, both Header Reveal Molding Caps, both Cap Retainers, the Reveal Molding Isolator, barrel nuts, and metal molding retainers. These parts are contained in a Header Reveal Molding and Retainer Kit, P/N K8775-9X001.
OWNER NOTICE:
Owner notices will be released at one time, about seven days from the publication date of this Bulletin. Attachment "A" is your list of owners, while Attachment "B" contains the sample owner letter.
CUSTOMER SERVICE OPTIONS
In order to exceed competitive standards for Field Service Actions, Infiniti will again provide its customers the opportunity to select the mode of service which maximizes their convenience. Customers desiring service at their dealer may do so by calling and scheduling a service appointment. However, customers having special circumstances, may call Infiniti Consumer Affairs at (1-800-662-6200). Infiniti Consumer Affairs staff will work with the consumer and servicing dealership to confirm an appointment using one of the following options (in order of priority):
1. Resolve concern with servicing dealer to perform prescribed services, schedule appointment and secure loaner (if needed), or:
2. Flat bed tow vehicle to servicing dealer, arranging for loaner car, if needed.
NOTE:
Infiniti will arrange flat-bed tow (including loaner) through CCMC or:
3. Send other dealer representative with loaner to return vehicle to servicing dealer.
Generally, the approach will be to have customers, within thirty (30) miles of an Infiniti dealer, bring their vehicles in for service. If they wish otherwise, Actions 2 or 3, coordinated with and approved by the servicing dealer, will be taken. We estimate that fewer than thirty (30) customers, based upon our analysis of owners' proximity to an Infiniti dealer, will require the special assistance of Actions 2 or 3. Unlike some prior Field Service Actions, the option of service at a customer's house will not be offered for this current procedure.
CUSTOMER "THANK YOU"
Vehicle inspections, repair actions, and assistance will be funded by Infiniti. Additionally, the following is to be performed on each repaired vehicle:
1. Hand wash vehicle, vacuum and detail in accordance with Infiniti Technical Bulletin ITB90- 034.
2. Fill fuel tank; topped with regular unleaded fuel.
Wash and detail will be compensated at $22.00., while dealers may claim fuel at actual expense, up to fuel tank maximum capacity, similar to PDI. (Details in the Warranty Information section of this Bulletin).
DEALER COMPENSATION
Dealers will be paid for inspection and repairs performed as follows:
1. Labor = Flat Rate Time x Approved Dealership Warranty Labor Rate.
2. Fuel = Actual expense up to tank size maximum.
3. Hand Wash/Detail = $22.00.
4. Pick-up/delivery at owner's home = straight time up to 2.0 hrs. maximum.
5. Rental Car = actual up to $100.00.
6. Administration Fee = $20.00 per car, if delivered to ASC Licensee for repairs.
Dealer evidence of expense for fuel, rental cars, and labor time must be maintained by the dealer in accordance with Infiniti Warranty Policy and Procedures and are subject to review and audit. Further details are provided in the Warranty Information section of this Bulletin.
INSPECTION PROCEDURE:
1. Lower the convertible top.
2. Using a plastic, flat-bladed tool, pry up the lower end of one Header Molding Cap (Fig. 2).
3. Using the above-mentioned tool, raise the Header Molding from the windshield header to expose the Molding Cap Retainer.
4. Using an inspection mirror, examine the Molding Cap Retainer for any corrosion. (Figure 3)
Repeat Inspect Procedure for the other side.
^ If both retainers are corrosion-free, the header molding will not require service. Push down on the Header Molding at the Molding Retainers, in small increments, so as not to bend the Header Molding. Do not push down where there is not a molding retainer. Reattach the lower end of the Molding Caps.
^ If one or both of the retainers are corroded; the complete Header Molding Assembly must be replaced. For repair information on servicing the Windshield Header Molding with the Molding Caps attached, refer to the M30 Convertible Service Manual Supplement (1991 Edition), pages 3-4 through 3-7.
NOTE:
Make sure to replace all five (5) header clip receivers (termed, "barrel nuts" in the 1991 M30 Convertible Service Manual Supplement). These pieces are provided in the Header Molding Parts Kit.
PARTS INFORMATION:
Description Part Number
Header Reveal Molding and Retainer Kit K8775-9X001
WARRANTY INFORMATION