Owner Letter

Dear (Personalized to each customer)

Infiniti has always been dedicated to providing the highest quality products and services. To support our commitment, we closely monitor in-use vehicles for long term durability and performance. As a result, Infiniti has determined that certain conditions can cause leaks in the fuel injection system in 1990-1992 M30 vehicles. Leakage of the fuel injector system can be caused by the use of certain fuel additives, approved for use after the system was designed, which result in deterioration of the fuel injectors. In addition, fuel hoses that wear out due to age can also leak fuel. Postponed or omitted maintenance of the fuel injector system increases the chance of fuel leakage.

Fuel leaks in your engine could result in a tire. A fire in your engine compartment would pose a safety risk. To reduce the risk of engine fires, Infiniti will replace all of the fuel injectors and affected fuel hoses on your M30, free of charge, regardless of your car's age or mileage.

The new fuel injectors better withstand the effects of additives used in gasoline and the new fuel hoses further reduce the possibility of any leakage. After the new injectors and hoses are installed, it will continue to be important for you to follow the inspection interval (every 30,000 miles for the fuel injection system) as listed in the maintenance log and owner's manual that came with your vehicle when it was new.

Please contact your Infiniti dealer as soon as possible to arrange for an appointment to have this free replacement service. The work will take approximately 3 hours, but your dealer may require your vehicle for a longer period of time based upon work schedules. In this event, service loan cars are available with scheduled appointments.

If you have any questions or concerns about this service, you may contact the M30 Injector Campaign Headquarters at PO. Box 2009, Bloomfield Hills, MI 48303. The toll free telephone number is: 1-800-867-7669. If you reside in Hawaii, please call: 808-836-0888.

Additionally, the National Highway Traffic Safety Administration has a toll free auto safety hotline which can provide information to you concerning auto safety issues. Their number is: 1-800-424-9393 (Washington, D.C. area residents may call: 202-366-0123).

If you have paid to have your fuel injectors replaced due to leakage, Infiniti will reimburse you for reasonable documented costs. Please complete the enclosed Customer Goodwill Reimbursement Request Form and submit it along with all supporting documents to the address indicated. Infiniti is taking this action to ensure your continued satisfaction with our products.

Please make an appointment as soon as possible with your Infiniti dealer. We will do our best to minimize your inconvenience with this service action.

Quality Control (QC) Inspection

Dealers must request 3rd party QC inspection immediately following completion of campaign repairs (P51 37). These inspections will be conducted by Integrated Warranty Services, Inc. (IWS). This requirement will stay in effect until further notice.








Requests for QC inspections may be made by completing the IWS Inspection Request Form Included in this bulletin, and faxing it to (310) 323-3636. Please photocopy the IWS Inspection Request Form as needed to ensure an adequate supply of forms for future QC Inspections. Inspectors will be at the dealership within 36 hours.

An IWS Inspection Report stating that campaign repairs are complete and correct must exist before dealer submission of the campaign claim (P5137). Inspector determination that repairs are incomplete or incorrect will be reported to the dealer service manager immediately following inspection and must be completed or corrected by the dealer (without cost to Infiniti or the customer). Vehicles must then be inspected again by IWS.








Copies of the Quality Control Inspection Checklist used by inspectors to guide them through each vehicle inspection is included in this bulletin. A copy of the IWS Inspection Report has also been included for your information. This report will be supplied and completed by the IWS inspector for every inspected vehicle. The dealer copy of each report must be kept in the vehicle service file with all other repair documentation.

If the dealer fails to request QC inspection and receive inspector concurrence that all repairs have been properly completed, Infiniti may charge back to the dealer the entire campaign claim amount.