Claims and Quality Inspection Information

CLAIMS INFORMATION

Campaign I.D.: P5137





Program No.: 01

TOWING EXPENSE

If required, towing expenses to the nearest Infiniti dealer should be submitted using expense code 501.

VOR FREIGHT REIMBURSEMENT

For this campaign only, VOR freight expense, for VOR freight not pre-paid by Infiniti, may be submitted using expense code 600.

RENTAL VEHICLE EXPENSE ASSISTANCE

It the vehicle is inoperative awaiting parts ordered through the Customer Care process, rental vehicle assistance may be submitted using Expense Code 502. The maximum dollar reimbursement is $30.00 per day for up to 3 days ($90.00 total). Amounts exceeding $90.00 will require regional claim approval.

Expense Code Coverage 1 Amount 1
502 CM Actual amount

PARTS RETENTION

For this campaign only, removed parts must be scrapped as soon as:

1. The QC Inspection (if required) has been performed and the inspector concurs that the campaign repairs have been properly completed.


2. The work order line has been reported as paid on the daily Claims Activity Report (New Claims System dealers - Report # VWO5020-R1).