Symptom Troubleshooting

HandsFreeLink System Symptom Troubleshooting - The HFL system does not recognize all voice prompts

The HFL system does not recognize all voice prompts (with navigation)

NOTE: Before doing this troubleshooting, refer to General Troubleshooting Information How to Troubleshoot the HandsFreeLink System to make sure the phone is compatible and configured correctly. You can also check online at handsfreelink. Honda.com, or call the HFL support desk at 888-528-7876.

1. Do the HFL Self-Diagnostic Function, and check for HFL DTCs.

Are there any HFL DTCs indicated?

YES -

Do the indicated HFL DTCs troubleshooting.

NO -

Go to step 2.

2. Check if the problem is duplicated.

Can the customer's problem be duplicated?

YES -

Go to step 3.

NO -

The system is OK at this time. Ask the customer to demonstrate the problem.

3. Check if the navigation system can recognize voice prompts.

Can the voice prompts be recognized?

YES -

Go to step 4.

NO -

Go to voice control does not work/respond Symptom Troubleshooting.

4. Pair the customer's phone to a known-good vehicle, and try to duplicate the problem.

Can you duplicate the problem?

YES -

Call the HFL support desk at 888-528-7876, and inquire if there are any known issues for the problem. If there are no known issues, explain to the customer's this is a system characteristic and cannot be improved at this time.

NO -

Substitute a known-good HFL-navigation microphone HFL-Navigation Microphone Removal / Installation, and recheck. If the symptom/indication goes away, replace the original HFL-navigation microphone HFL-Navigation Microphone Removal / Installation. If the symptom is still present, replace the HandsFreeLink control unit Service and Repair.