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Home >> Honda >> 2012 >> CR-Z L4-1.5L Hybrid >> Repair and Diagnosis >> Accessories and Optional Equipment >> Navigation System >> Testing and Inspection >> Initial Inspection and Diagnostic Overview >> How to Troubleshoot the Navigation System >> Part 2

Part 2





How to Troubleshoot the Navigation System

Lever-Locked Connector

Disconnecting

To disconnect the connector, pull the lever (A) while pushing the lock tab (B) down, then pull out the connector (C).






Connecting

To connect the connector, push the connector into the connector sleeve (A). As the connector is pressed in, the lever (B) moves to the locked position.






Map Matching

This part of the initialization matches the GPS coordinates with a road on the map screen. To do this part of the procedure, make sure that the navigation system is displaying a map, and drive the vehicle on a mapped road shown on the map screen. Do not enter a destination at this time. When the name of the current road you are driving on appears at the bottom of the screen, the entire procedure is complete. Your system is now ready to use.

Obtaining a Navigation DVD

If the navigation DVD is lost or damaged, or you need a yearly updated DVD, you have two ways to purchase one. You can either call 888-291-4675, or order on-line at www.hondanavi.com.

Both methods require a credit card. The navigation DVD for this model has a turquoise label, and cannot be ordered through the parts system. The following DVDs will not work in this navigation system:

- Earlier model navigation DVDs (black, orange, white, and older versions with a turquoise label). Refer to any official Honda service website for more information about navigation DVD colors and versions.
- Map software programs manufactured by other companies
- DVD movies, or DVDs containing audio recordings

Update navigation DVDs are available for purchase usually in the fall of each year. They may contain the following:

- Enhanced maps and points of interest (POI) coverage
- Fixes for minor software bugs
- Additional features

NOTE:

- Map matching must be done any time the navigation DVD is removed or replaced.
- Always order navigation DVDs on an as-needed basis. During a typical model year, each color navigation DVD may undergo a half a dozen software only version upgrades to fix minor issues on some or all models the navigation DVD supports. This is normal. Usually only the letter at the end of the version number changes, while the database (maps and POIs) remain unchanged.
- Never promise your customer future free updates. There are no free programs for updating the navigation DVD. Update navigation DVDs are generally available for purchase each fall. The online navigation DVD order site provides information when an update for a particular color navigation DVD is available.
- Damaged discs are not covered by warranty unless they have been damaged by the navigation system.

DVD Handling and Cleaning

To avoid damaging or leaving fingerprints on the navigation DVD, always handle it by the edges and place it in a jewel case whenever it is outside the audio-navigation unit. Deep scratches or fingerprints on the back of the navigation DVD can cause intermittent rebooting or other system errors.





Smudges and fingerprints can be carefully removed using a mild cleaner and tissues designed to clean eyeglasses. To clean a navigation DVD, use a clean soft cloth. Very gently wipe across the navigation DVD from the center to the outside edge, never in a circular motion.





Do not place stabilizer rings or labels on the navigation DVD.

Earliest DVD Version Application for Each Model

Each navigation system DVD contains a map/POI (point of interest) database and the navigation system software for each model that it supports. Inserting an older navigation DVD can cause problems since it lacks the software to provide the specific features needed for that model. Unfortunately, the navigation software does not detect or warn you that the version is outdated, and it may even appear to operate. Refer to any official Honda service website for more information about navigation DVD colors and versions.

NOTE: Replacing a navigation DVD just because the version number is higher is not always warranted. A higher software version does not necessarily mean it contains newer software for your model. The navigation DVD contains software for all models that use the same color navigation DVD, and a revised number may or may not have software fixes or upgrades for the model in question.

Typical warning symptoms that an outdated navigation DVD is being used include:

- The Honda model navigation screen may display an Acura logo while booting up.
- A newly introduced model feature or current accessory may not display properly, and Extension may display instead.
- The system locks up when entering an address or POI.
- The current street (the street being driven on) does not appear properly at the bottom of the map screen display when the vehicle is driven on a main road.
NOTE: If necessary, compare the operation to the navigation system of the same model and year vehicle that has a current navigation DVD.

How to Identify Navigation DVD Versions, and How to Inspect A DVD for Damage

To determine the navigation version on a particular model, start the engine, then locate the audio-navigation unit. Open the DVD door, and press the eject button to eject the navigation DVD. Hold the navigation DVD by the edges, and check for these items:

- Check any official Honda service website for more service information about the navigation DVDs label color and versions.
- Read the navigation DVD version on the label, and note it on the repair order. The version number is near the bottom of the label text (for example, ver: 6.23A). You will need this version number:
- To verify that the navigation DVD version is appropriate for the vehicle. Check any official Honda service website for more service information.
- Any time you call Tech Line regarding a navigation system issue.
- To answer customer inquires concerning update or coverage issues.
NOTE: Customers may obtain navigation DVDs from sources outside the normal ordering process. If you determine this is the case, recommend that your customer purchase the appropriate navigation DVD from the Honda Disc Fulfillment Center (see ORDERING A DVD).
- Check the underside of the navigation DVD for signs of mishandling. Deep scratches, or random scratches, light swirl marks, or fingerprints can cause random lock-ups, reboots, erratic voice response, erratic positioning errors, and navigation DVD read or format errors.
NOTE: A damaged navigation DVD is not covered under warranty unless the disc is damaged by the audio-navigation unit. Damage by the audio-navigation unit typically appears as circular scratches caused by something rubbing against the navigation DVD as it spins. The damage may appear as arcs or complete circles on the navigation DVD reading surface.
- Verify that the underside of the navigation DVD is silver, and not a copy with a blue color. Copies will not work properly and can cause other symptoms that mimic hardware problems.

- Incorrectly colored navigation DVDs being put into the audio-navigation unit. This causes the system to either display error messages, or causes system malfunctions that mimic a hardware problem. This results in the customer leaving with a malfunctioning navigation system.
- The navigation DVD version provided to the customer is out-of date or incompatible with a particular model. This inconveniences your customer by delaying the repair, or by causing additional (and unnecessary) returns to your dealership.
- The customer experiences bugs or other issues that have already been resolved in later versions currently available at the fulfillment desk.

If the navigation DVD is defective, or has any of the issues mentioned above, return the vehicle to your customer and recommend that they order the proper navigation DVD from the Honda Disc Fulfillment Center.

NOTE: Navigation DVDs do not come with replacement audio-navigation units. If you are replacing a audio-navigation unit because it is defective (following the appropriate service information troubleshooting), and the navigation DVD does not eject, order a navigation DVD. See Obtaining a navigation DVD.

How to Answer Customer Questions About Navigation Coverage

Some customers may ask questions regarding a city, address, or POI (point of interest) covered by the navigation system. It is better to verify a coverage question on an actual vehicle than to disappoint your customer by promising coverage that may be incomplete or missing in their area. The following suggestions can be used to answer coverage inquiries from your customer.

Is my address covered by the navigation system?

Using a current production vehicle (of the same model), try and enter the customer's address (street first) to see if their area is covered. Always enter the street first, because sometimes their city may be included in a neighboring township, or under some larger metropolitan city name. If the address is shown in a later year vehicle, but not your customer's vehicle, you might recommend that your customer purchase an update.
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