Audio Disc Skips

Special tools required
- Diagnostics CD 07AAZ-SDBA100
- Skip test CD 07AAZ-SDBA200
- Skip test CD 07AAZ-SDBA300

Audio disc skips

NOTE:
- Check the vehicle battery condition first.
- Check the connectors for poor connections or loose terminals.

1. Confirm the vehicles tires are properly inflated.
2. Check the customer's disc for scratches and fingerprints.

NOTE: The following test should be done with the audio unit bass and treble set to the customer's listening settings. When comparing to known-good vehicles, do the comparison on the same model and trim level.

3. Test-drive the vehicle to identify when the customer's disc skips. The audio diagnostic CD (T/N 07AAZ-SDBA100) can be used if the customer's CD is not available; use tracks 10-12.

Does the disc skip?

YES - Go to step 4.

NO - Operation is normal.

4. Compare the customer's CD that skips to a known-good vehicle under the same conditions.

Does the disc skip in the known-good vehicle under the same conditions?

YES - The disc player operation is normal, the problem is with the customer's disc.

NO - Go to step 5.

NOTE: Do the following test with vehicle parked and the engine running.

5. Insert the diagnostic skip test CD (T/N 07AAZ-SDBA300). Play tracks 2 - 11, and note on which track number(s) where the disc starts skipping. Do the same test on a known-good vehicle.

Does the disc skip on the same track(s) as the known-good vehicle?

YES - Operation is normal.

NO - Go to step 6.

6. Insert the diagnostic skip test CD (T/N 07AAZ-SDBA200). Play tracks 7 - 11 and tracks 13 - 15 and note on which track number(s) the disc starts skipping. Do the same test on a known-good vehicle.

Does the disc skip on the same track number(s) as the known-good vehicle?

YES - Operation is normal.

NO -
- With navigation: Substitute a known-good audio disc changer and recheck. If the symptom/indication goes away, replace the original audio disc changer.
- Without navigation: Substitute a known-good audio unit and recheck. If the symptom/indication goes away, replace the original audio unit.