Campaign - A/C, Audio Display Warr. Ext/Non-Warr. Repair: Overview
04-027September 4, 2010
Applies To:
See VEHICLES AFFECTED
Warranty Extension and Out-of-Warranty Repair: Audio-HVAC Display Is Dim or Dark
(Supersedes 04-027, Warranty Extension: Audio-HVAC Display Is Dim or Dark, dated July 7, 2009, to update the information marked by the black bars)
REVISION SUMMARY
*^ Under BACKGROUND, PARTS INFORMATION, and ORDERING INFORMATION, information about out-of-warranty parts was added.
^ A new section, OUT-OF-WARRANTY REPAIR ORDERING AND CORE RETURN INFORMATION, was added.*
BACKGROUND
NOTE:
Because of a class action settlement, the warranty extension coverage for the audio unit display on affected vehicles purchased or leased between April 13, 2002, and November 7, 2006, is now 7 years or 105,000 miles, whichever occurs first. For more information, refer to Service Bulletin 06-085, Warranty Extension: Vehicle Warranty Mileage.
In some audio units, a component failure on the PCB (printed circuit board) could cause the audio display to become dark or dim, and prevent the audio/HVAC panel buttons from illuminating.
To ensure that customers have adequate warranty coverage for this potential problem, American Honda is increasing the warranty on the audio unit display to 7 years or 100,000 miles, whichever occurs first. For other defects, the standard 3 years or 36,000 miles warranty applies, whichever occurs first.
*If the warranty extension has expired, refer to PARTS INFORMATION to determine which part number you need to order. If you order a Customer Contribution P/N, refer to PIB A10-0012, Customer Pay PCB Program: Audio-HVAC Display is Dim or Dark, for more information about prices, ordering, and core return.*
VEHICLES AFFECTED
NOTE:
Affected vehicles do not have the navigation system.
Only a small number of vehicles within a wide range of vehicles are affected by this warranty extension. Before beginning work, verify vehicle eligibility by checking at least one of these items:
^ The customer has a notification letter.
^ The vehicle is shown as eligible on a VIN status inquiry.
CUSTOMER NOTIFICATION
Owners of affected vehicles received a notification of this warranty extension. An example of the customer notification is at the end of this service bulletin.
CORRECTIVE ACTION
If confirmed by your diagnosis, replace the printed circuit board (PCB) inside the audio unit. The PCB core must be returned for credit.
*OUT-OF-WARRANTY REPAIR ORDERING AND CORE RETURN INFORMATION
For information on how to order the PCB and return the core to Remanufactured Parts Operations, refer to PIB A10-0012, Customer Pay PCB Program: Audio-HVAC Display Is Dim or Dark.
NOTE:
Make sure you promptly return the core to American Honda to receive your core credit.*
PARTS INFORMATION
*The matrix lists audio unit information as installed at the factory. There is a chance that the audio unit has been changed from the original. To ensure that the correct PCB is used, always match the audio unit part number (label found on the audio unit chassis) with the PCB part number. The part number for an audio unit starts with 39175and the PCB part number starts with 3917A." Match the next six characters of the audio unit part number with the next six of the PCB part number.
Example:
Audio Unit P/N 39175-SDN-A11
Honda Paid PCB P/N 3917A-SDN-A11RM
Customer Contribution PCB P/N 3917A-SDN-A11CP
Use the 100% Honda Paid P/N if the repair is covered by one of the following:
^ The 7 year/100,000 mile audio-HVAC display warranty extension
^ The 3 year/36,000 mile new vehicle warranty
^ 100% Goodwill
Use the Customer Contribution PIN and the ordering and return instructions from PIB A10-0012, Customer Pay PCB Program: Audio-HVAC Display Is Dim or Dark, if the repair is covered by one of the following:
^ 99% or less Goodwill
^ A Vehicle Service Contract (VSC)
^ A Certified Used Car Contract (CUC)
^ The customer paid
NOTE:
Using the Client Contribution P/N establishes a Replacement Parts Limited Warranty that covers the PCB for 12 months or 12,000 miles, whichever occurs first.
TOOL INFORMATION
PCB Tool Kit: P/N 07AAZ-SDAA170
(The kit includes an ESD/anti-static mat, a wrist strap, five colored markers, and a screw container.)
WARRANTY CLAIM INFORMATION
If the vehicle is within the warranty extension period, 7 years or 100,000 miles, whichever comes first, use the information below to submit a claim.
Operation Number: 0101E4
Flat Rate Time: 0.8 hour
Failed Part: P/N 39175-SDA-A11
Defect Code: 5DY00
Symptom Code: Q3200
Skill Level: Repair Technician
DIAGNOSIS
1. Turn the ignition switch to the ON (II) position.
2. Use the eject button to remove all CDs from the audio unit.
3. With the radio on, select a radio station using one of the presets.
^ If you hear the radio station but cannot see the radio frequency selected, and the radio/HVAC panel buttons are not illuminated with the headlights on, go to REPAIR PROCEDURE.
^ If you can't hear any sound and can't see the radio frequency selected, this bulletin does not apply. Continue with normal troubleshooting.
NOTE:
For problems and repairs not covered by this bulletin, troubleshoot as needed, and refer to Service Bulletin 06-001, Audio, Navigation, and RES Unit In Warranty Exchange, and Audio and DVD Player Out-of-Warranty Repair.
PCB HANDLING PRECAUTIONS
REPAIR PROCEDURE
NOTE:
^ Before you replace a PCB, refer to the PCB HANDLING PRECAUTIONS.
^ To replace a PCB, you need the ESD/anti-static mat from the PCB tool kit (P/N 07AAZ-SDAA170) and a clean work surface.
^ Before you open the audio unit or handle the replacement PCB, attach the wrist strap (included in the PCB tool kit) around one of your wrists, and attach the alligator clip to the ESD mat.
^ Replacement PCBs come with a new serial number label, an anti-theft code card, and two labels with the new serial number and anti-theft code. Apply the serial number label to the anti-theft card, and give the card to the customer. Make sure the customer knows the importance of keeping the anti-theft code card in a safe place. Advise them to discard the original anti-theft code card.
^ Check that the AM/FM radio, CD, and HVAC all work before doing this repair, as this repair is for illumination problems only. Other problems and repairs are not covered by this bulletin.
1. Press the eject button, and remove all of the CDs from the audio unit.
2. Remove the audio unit from the dashboard:
^ Refer to page 22-372 of the 2003-2007 Accord Service Manual, or
^ Online, enter keywords AUDIO PANEL, and select Audio-HVAC Display Panel Removal/Installation from the list.
3. Place the audio unit on the ESD/anti-static mat. Then attach the wrist strap around one of your wrists, and attach the alligator clip to the ESD mat.
4. Using the blue marker, mark the four 3 x 8 mm screws on the audio unit's heat sink as shown. Then remove the four screws, and place them in the section of the screw container marked with the blue dot.
5. Using the orange marker, mark the four 2.6 x 16 mm screws on the heat sink as shown. Then remove the four screws, and place them in the section of the screw container marked with the orange dot.
6. Remove the heat sink, and set it aside.
7. Using the green marker, mark the two screws on the back cover of the audio unit as shown. Then remove the two screws, and place them in the section of the screw container marked with the green dot.
8. Using the green marker, mark the large screw on the front lower cover of the audio unit. Also, mark the small screw with the red marker. Then remove the two screws, and place them in the appropriate sections of the screw container marked with the green dot and the red dot.
9. Using the black marker, mark the three screws on the bottom cover as shown. Then remove the three screws, and place them in the section of the screw container marked with the black dot.
10. Take the bottom cover off the audio unit, and set it aside.
11. Carefully lift the PCB, touching only the edges as shown.
12. Set the PCB next to the audio unit on the ESD mat, and pull on the ribbon cable to disconnect it from the PCB.
13. Remove the new PCB from the anti-static bag, touching only the edges, and place it on the ESD mat. Put the original PCB into the anti-static bag for return. With the new PCB on the ESD mat, push the ribbon cable into the connector on the PCB.
NOTE:
Make sure the ribbon cable is secure. If it is not properly connected, the CD player will not work.
14. Carefully place the new PCB into the audio unit. To ensure proper PCB placement, align the three alignment tabs and screw holes.
15. Carefully remove the protective cover from the gray thermal pad on the new PCB.
16. Reassemble the audio unit in the reverse order of removal.
17. Stick the light blue serial number label (supplied with the new PCB) over the original serial number label on the audio unit.
NOTE:
The PCB kit includes a new serial number label to be placed over the existing label on the customer's audio unit. The anti-theft code is linked to the serial number. If the new label is not applied to the unit, a future serial number search for the anti-theft code will yield an incorrect code. The original label is white and the replacement is light blue.
18. Reinstall the audio unit in the vehicle.
19. Check the audio unit and HVAC controls:
^ Press the PWR button to confirm that the unit turns On\Off.
^ The display should show code. Enter the new audio unit code provided with the new PCB.
^ Adjust the dimmer switch to make sure the switch illumination works correctly.
^ Check the operation of all radio and HVAC buttons.
^ Insert a CD to confirm proper CD operation.
^ Move the vehicle outside, and check the AM, FM, and XM radio reception (if equipped).
^ If the audio unit and the HVAC controls are all OK, return the vehicle to the customer with the new anti-theft code card. Be sure the customer understands that the new card replaces the old card and that the old card should be discarded to avoid confusion.
^ If there are any problems with the audio unit or the HVAC controls, recheck all connections that were disconnected during the repair, including the ribbon cable to the PCB. If the radio still does not function correctly, refer to Service Bulletin 06-001 for audio unit replacement information.
20. Return the original PCB to the supplier using the packaging that the remanufactured PCB came in. To prevent damage to the returned PCB, be sure to place the PCB first in the plastic bag, then into the cardboard insert, before placing it into the box.
ORDERING INFORMATION
*NOTE:
If you are doing an out-of-warranty repair, refer to PIB A10-0012, Customer Pay PCB Program: Audio-HVAC Display Is Dim or Dark, for ordering and core return information.*
Audio unit PCBS are available only through controlled parts orders. To order one of the PCBS listed below, you will need to submit a VIN. Do NOT order parts through the automated audio order system.
^ P/N 3917A-SDA-A11RM
^ P/N 3917A-SDA-L11RM
^ P/N 3917A-SDN-A11RM
^ P/N 3917A-SDN-A61RM
^ P/N 3917A-SDN-L11RM
^ P/N 3917A-SDN-L61RM
Parts Return
Ship the original PCB back to the manufacturer using the box that the remanufactured PCB came in. Fill out the prepaid shipping label that came with the remanufactured unit, and attach it to the box. Make sure you enclose a copy of the paid warranty claim with the original unit. For additional warranty information, refer to PIB A07-0002, Warranty Extension: Audio-HVAC Display Is Dim or Dark.
NOTE:
If the original PCB is not returned to the vendor within 20 days from the date the warranty claim is paid, your dealership will be debited with a core loss charge.
Disclaimer