Audio System - CD Changer Won't Load/Play/Eject
03-017May 6, 2003
Applies To:
2003 Accord Without Navigation System - See VEHICLES AFFECTED
Factory-Installed, 6-Disc, In-Dash CD Changer Does Not Load, Play, or Eject
(Supersedes 03-017, dated April 8, 2003)
Updated information is shown with black bars.
SYMPTOM
The factory-installed, 6-disc, in-dash CD changer does not do one or more of these functions:
^ Load CDs
^ Play CDs
^ Eject CDs [CD(s) are stuck inside]
PROBABLE CAUSE
Faulty audio unit.
VEHICLES AFFECTED
CORRECTIVE ACTION
Replace the audio unit. Refer to S/B 98-019, Audio Unit In-Warranty Exchange/Out-of-Warranty Repair.
If a customer calls ahead to schedule an appointment, and the vehicle is in the affected VIN range, order the remanufactured audio unit right away so it is available when the customer comes in.
PARTS INFORMATION
NOTE:
These audio units mount to the non-navigation audio-HVAC display module (with and without climate control).
WARRANTY CLAIM INFORMATION
In warranty:
The normal warranty applies.
Operation Number: 010150
Flat Rate Time: 0.5 hour
Failed Part: P/N 39175-SDA-A11
H/C 7137268
Defect Code: From the Flat Rate Manual
Contention Code: From the Audio Customer Contention Codes in the Flat Rate Manual.
Skill Level: Repair Technician
Out of warranty:
Any repair performed after warranty expiration may be eligible for goodwill consideration by the District Parts and Service Manager or your Zone Office. You must request consideration, and get a decision, before starting work.
REPAIR PROCEDURE
1. Go to S/B 98-019, Audio Unit In-Warranty Exchange/Out-of-Warranty Repair, for guidance on how to get the remanufactured audio unit.
2. Write down your customer's radio station presets.
3. Remove the audio-HVAC display module (see page 22-281 of the 2003 Accord Service Manual).
4. Remove the faulty audio unit from the audio-HVAC display module (see page 22-281).
5. Transfer the left and right brackets from the faulty audio unit to the remanufactured audio unit. If the remanufactured unit has a shipping cover and shipping screws, make sure you transfer them to the faulty unit being returned.
NOTE:
If CD(s) are stuck inside the faulty unit, leave them there for these reasons:
^ The manufacturer needs them for diagnosis and testing.
^ If you try to remove them, you would damage the unit.
^ The manufacturer will send back the faulty unit un-repaired if you damage the unit while trying to remove the CD(s).
6. If CD(s) are stuck inside the faulty unit, fill out a Customer Media Return Label (reorder number Y0325), and stick it to the unit. The manufacturer will remove the stuck CD(s) and mail them back to your dealership.
7. Reinstall the audio-HVAC display module.
8. Enter the anti-theft code and your customer's radio station presets.
9. Make sure all of the functions of the audio unit and HVAC work properly.
10. Replace the sticker on your customer's anti-theft radio identification card with one of the new stickers that shows the anti-theft code. Apply the other sticker that shows the anti-theft code onto the vehicle history file copy of the repair order.
11. Remove all old serial number stickers from the side of the glove box or inside the center console. Then apply the new sticker that shows only the serial number to the side of the glove box.
12. Return the faulty audio unit to the parts department.
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