Attachment I - Administrative Information

OASIS

You must use OASIS to determine if a vehicle is eligible for this program. Not all CVPI vehicles built in the affected time period are eligible for this program because many are no longer in law enforcement duty. Ford has used motor vehicle and U.S. postal records to purge vehicles known to no longer be currently in law enforcement duty. If you encounter a vehicle currently in law enforcement duty that is not listed in OASIS see below. Also see "FINAL ELIGIBILITY CHECK" below for additional restrictions.

VIN ADDITION OF NON-P71 VEHICLES CURRENTLY IN LAW ENFORCEMENT DUTY

Non-Police Interceptor package Crown Victoria vehicles (P70, P72, P73, P74) currently in law enforcement duty & subjected to risk of high-speed high-energy rear impact collisions may have 02B02 performed at no-charge at the request of a law enforcement official. Documentation of law enforcement use such as a letter on department letterhead with VIN is required. Please call to request the addition to OASIS of a non-P71 Crown Victoria vehicle currently in law enforcement duty.

FINAL ELIGIBILITY CHECK AND REMOVAL OF INELIGIBLE VEHICLES FROM OASIS

In addition to preliminary eligibility verification through OASIS please verify by visual inspection the vehicle is currently in law enforcement duty.

Under 02B02 all CVPI vehicles currently in law enforcement duty can be upgraded at no-charge. Many CVPI vehicles are sold to the secondary market (taxi private use) after retirement from law enforcement duty. Based on vehicle registration data available to Ford some of these secondary market vehicles may inadvertently receive an owner letter. Therefore possession of a letter from Ford does not in itself indicate eligibility for 02B02. CVPI vehicles in the secondary market are not eligible for no-charge upgrades under the terms of program 02B02. If the CVPI is no longer currently used in law enforcement duty and the VIN is active in OASIS submit a claim for VIN closure (see ATTACHMENT II).

PLEASE NOTE
If requested by your law enforcement fleet customer correct in-stock vehicles before delivery.

You must contact the Low Volume Coordination Center at 1-800-248-0186 to arrange for parts if you have an involved vehicle in stock. When calling this number identify Optional Upgrade Program 02B02 and have the VIN of the dealer stock vehicle to be serviced.

DEALER-OWNER CONTACT

An Online Involved Unit Listing will not be available for this program. Not all CVPI vehicles built in the affected time period are eligible for this program. Ford has used motor vehicle and U.S. postal records to purge vehicles known to no longer be currently in law enforcement duty.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using DWE.

^ Refer to ACESII manual for claims preparation and submission information.

STATUS OF TECHNICAL SERVICE BULLETIN (TSB) 01-21-14

Optional Upgrade Program 02B02 eliminates the need for TSB 01-21-14. Warranty claims submitted for performing TSB 01-21-14 on or after September 27, 2002 will not be processed.

OWNER REFUNDS FOR TSB 01-21-14

Ford Motor Company will only refund owner-paid repairs for TSB 01-21-14 made before September 27, 2002 on CVPI vehicles currently in law enforcement duty. No other requests for refunds including repairs not endorsed by Ford Motor Company will be accepted. Refer to ACESII manual for refund information.

Program Code: 02B02
Misc. Expense: REFUND
Misc. Expense: ADMIN
Misc. Expense: 0.2 Hr.

RENTAL CARS

The use of rental vehicles is not authorized for this program.