Attachment I - Administrative Information

OASIS ACTIVATED? Yes

You must use OASIS to determine if a vehicle is eligible for this program.

NOTE:
Under Program 03N01-52 each vehicle is limited to one replacement FDM. Submission of a claim under 03N01-52 will remove the vehicle from OASIS because the affected vehicles are not eligible for multiple repairs once the FDM has been replaced. Owners who previously had their vehicles repaired under 03N01 with part number 1M5Z-9H307-AC are eligible for a second repair under 03N01-52; affected VINs have been reopened in OASIS.

FSA VIN LIST ACTIVATED? No

STOCK VEHICLES

Do not perform this program unless the affected vehicle exhibits the symptoms described earlier in this letter.

SOLD VEHICLES

Only owners with affected vehicles that exhibit the stated symptoms will be directed to dealers for service action. See "SERVICE ACTION" above for specific direction.

TITLE BRANDED/SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this Field Service Action.

RELATED DAMAGE

^ If a related damage condition exists that you believe to be caused by the covered condition call the Special Service Support Center to request approval prior to the repair of any related damage. Requests for approval after completion of the repair will not be granted.

ADDITIONAL LABOR TIME

^ This repair will require no additional labor time to complete. Claims submitted with "MT" labor will not be accepted for reimbursement.

^ If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition call the Special Service Support Center.

OWNER REFUNDS

Ford Motor Company will only refund owner-paid repairs made before the date of the Customer Notification Letter (or after the date of the letter if an emergency repair was made away from the servicing dealer). Refund claims that include other non-covered repairs or those judged by Ford to be excessive will not be accepted for reimbursement.

Refund Claiming Information. (Submit on separate repair line.)

- Program Code: 03N01 - Misc. Expense: ADMIN

- Misc. Expense: REFUND - Misc. Expense: 0.2 Hr.

RENTAL VEHICLES

The use of rental vehicles is not authorized for this program.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using Direct Warranty Entry (DWE).

^ Refer to ACESII manual for claims preparation and submission information. Refunds must be claimed on a repair line that is separate from the FSA's repair line.