Attachment I - Administrative Information

OASIS

You must use OASIS to determine if a vehicle is eligible for this program.

PROMPTLY CORRECT

-- Affected vehicles on the enclosed list.

-- Other eligible vehicles which are brought to your dealership.

CLAIMS
Enter claims using DWE. See ACESII Manual, Sections 5 & 6.

-- Use code information shown below:

Program Code - 98S30

Labor Operation - See Attachment II

OWNER REFUNDS
See ACESII Manual, Section 3 for submission procedures.

For owner-paid repairs made before date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer), enter using DWE:

Program Code - 98S30

Misc. Expense - REFUND

Misc. Expense - ADMIN

Misc. Expense - 0.2 Hrs.

RENTAL CARS
Ford Motor Company will pay for a loaner or rental vehicle, except for fuel and insurance which will be at the owner's expense. The loaner will be authorized by the Recall Hotline when a tensioner replacement kit is ordered. Enter the word "LOANER" plus the number of days the vehicle was used in the Miscellaneous Expense area of the recall claim.