Attachment I - Administrative Information

OASIS

You must us OASIS to determine if a vehicle is eligible for this program.

Please Note
Correct all vehicles in stock before delivery.

Promptly Correct

^ Affected vehicles on the enclosed list.

^ Other eligible vehicles which are brought to your dealership.

Dealer-Owner Contact

Immediately contact any owner whose name is not on the list. Give owner a copy of the Owner Letter. Arrange with the owner for a service date.

FCSD Contact

Talk with your FCSD Parts and service Zone Manager about program concerns.

Claims

For dealers not on ACESII:

Enter 1863 claims using DWE.

See Warranty and Policy Manual: Section 5.6 - 1/Section 6.1 - 24 (Owner Notification Programs)

For dealers on ACESII:

Enter claim using DWE

See ACESII Manual, Section 5 & 6.

Owner Refunds For Dealers Not on ACESII

See Warranty and Policy Manual: Section 6.1 - Pages 25 through 26 (Owner Refund)

For owner-paid repairs made before date of Owner Letter: submit on separate Form 1863 using the codes shown below:

Program Code Field 94B46

Causal Basic Part Number 17756

Condition Code 79

Labor Operation (1st line) REFUND

Labor Operation (2nd line) ALLOW

Administrative Allowance 0.2 Hrs.

Customer Concern Code N99

Owner Refunds For Dealers On ACESII

For Owner-paid repairs made before date of Owner Letter:

Enter using DWE.

Program Code Field 94B46

Misc. Expense Field REFUND

Misc. Expense Field ADMIN

Misc. Expense Field 0.2 Hrs.