Owner Letter

Serial Number 1FMCA11S6XYZ12345 93B17 July, 1993

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Ford Motor Company is providing a no-charge Service Program, Number 93B17, to owners of certain 1993 Model Thunderbird Supercoupes with an automatic overdrive transmission.

REASON FOR THIS PROGRAM
The transmission throttle valve cable may become disconnected from the throttle body lever. Should the cable become disconnected during normal operation, the transmission bands and clutches will immediately begin to slip. Under this condition, the transmission bands and clutches will wear out within several miles, rendering the vehicle inoperative.

NO COST SERVICE
At no charge to you, your dealer will replace the throttle body assembly incorporating a revised lever. This program is available through basic vehicle warranty or through June 30, 1994, whichever provides greater coverage.

HOW LONG WILL IT TAKE?
The time needed for this service is approximately one hour. However, your dealer will have to order parts after your car is brought in for this service.

RENTAL CARS
To prevent possible premature transmission wear out due to continued operation, your dealer will provide a rental car (free of charge except for fuel) until parts arrive and repairs are completed.

CALL YOUR DEALER
Ask for a service date.

When you bring your car in, give the dealer this letter. If you misplace this letter, your dealer will still do the work, free of charge.

REFUNDS
If you paid to have this ser-vice done before the date of this letter, Ford is offering a full refund. For the refund, please show your paid work-order to your Ford dealer.

We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford built car.