Attachment I - Administrative Information
ATTACHMENT I93B17 Program
OASIS
YOU MUST USE OASIS TO DETERMINE IF A VEHICLE IS ELIGIBLE FOR THIS PROGRAM.
PLEASE NOTE
CORRECT ALL VEHICLES IN STOCK BEFORE DELIVERY
PROMPTLY CORRECT
- Affected vehicles on the enclosed list.
- Other eligible vehicles which are brought to your dealership.
DEALER-OWNER CONTACT
Immediately contact any owner whose name is not on the list. Give owner a copy of the Owner Letter. Arrange with the owner for a service date.
FPSD CONTACT
Talk with your FPSD Service Zone Manager about program concerns.
FORM 1863
Enter 1863 claims using DWE (or mail direct)
See Warranty and Policy Manual:
- Section 5.6 - 1/Section 6.1 - 23 (Owner Notification Programs)
RENTAL CARS
Ford Motor Company will pay for rental cars except for fuel which will be at owner's expense. Dealers must stay within the ESP guideline of $30.00 a day.
Dealers must enter rental charges on warranty claim form 1863 submitted for 93B17 program repairs as follows:
Enter the word "Rent" plus the number of days the vehicle was used in the Labor Operation column (ie. Rent5) and net amount in the Amount Column.
OWNER REFUNDS
See Warranty and Policy Manual:
- Section 6.1 - Pages 24 through 25 (Owner Refund)
For owner-paid repairs made before date of Owner Letter:
- Submit on separate Form 1863 using the codes shown below:
Program Code Box - 93B17
Causal Basic Part Number - 9E926
Condition Code - 79
Labor Operation (1st line) - REFUND
Labor Operation (2nd line) - ALLOW
Administrative Allowance - 0.2 Hrs.
Customer Concern Code - N99