Owner Letter

Serial Number: 12345678901234567 94B49 Date, here

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Ford Motor Company is providing a no-charge Service Program, Number 94B49, to owners of certain 1993 Model Year Ford Probes equipped with manual transmissions.

REASON FOR THIS PROGRAM
The shifter boot on your vehicle is susceptible to premature wear, and may develop cracks in the creased areas.

NO CHARGE SERVICE
At no charge to you, your dealer will replace the shifter boot in your vehicle.

Affected vehicles are eligible for this program through June 30, 1995, regardless of mileage. (After June 30, 1995, a vehicle is still eligible for this program if it is within the 36 month / 36,000 mile Bumper-to-Bumper warranty).

HOW LONG WILL IT TAKE?
The time needed for this service is about one (1) hour. However, due to service scheduling times, your dealer may need your car for one full working day.

CALL YOUR DEALER
Ask for a service date and if parts are in stock.

If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.

When you bring your car in, show the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.

REFUNDS
If you paid to have this service done before the date of this letter, Ford is offering a full refund. For the refund, please give your paid original receipt to your Ford dealer.

CHANGED ADDRESS OR SOLD THE CAR?
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the car.

We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford built car.