Owner Letter

Serial Number 1FMCA11S6XYZ12345 93B30 December, 1993

Mr. John Sample
123 Main Street
Anywhere, USA 12345

Ford Motor Company is providing a no-charge Service Program, Number 93B30, to owners of certain 1993 Probe cars.

REASON FOR THIS PROGRAM
Service replacement fuel pump assemblies, without return line reverse flow check valves, may have been installed in some of these cars. The check valve is designed to prevent fuel leakage from the tank after an incident in which the return line is severed. A missing check valve does not affect normal operation of the vehicle.

NO COST SERVICE
At no charge to you, your dealer will inspect and, if necessary, install a new fuel pump assembly on your car. This no charge service is available through the 36/36 bumper-to-bumper warranty period, or through December 31, 1994, whichever provides greater coverage.

HOW LONG WILL IT TAKE?
The time needed for this service is about one hour. However, due to service scheduling times, your dealer may need your car for one full working day.

CALL YOUR DEALER
Ask for a service date and if parts are in stock.

If your dealer does not have the parts in stock, they can be ordered before-scheduling your service date. Parts would be expected to arrive within a week.

When you bring your car in, show the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.

REFUNDS
If you paid to have this service done before the date of this letter, Ford is offering a full refund. For the refund, please show your paid work-order to your dealer.

CHANGED ADDRESS OR SOLD THE CAR?
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the car.

We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford built car.