Owner Letter
Mail DateSerial Number: XXXXXXXXXXXXXXXXX C 93B32
Mr. John Sample
123 Main Street
Anywhere, Prov.
ANA NAN
Ford Motor Company of Canada, Limited (Ford) is providing a no-charge Service Program (Number 93B32) to owners of certain 1993 Model Year Probe GT cars. Our records show you own the Probe GT with the serial number shown above your name and address.
Reason For This Program:
The affected cars were built without a fog lamp switch. Such a switch would allow manual activation of the Daytime Running Lights to function as fog lamps when the headlamps are ON in the 'Low Beam' position. Fog lamps are designed not to illuminate when the vehicle's "High Beams" are activated.
No Charge Service: Your Ford or Mercury dealer will install a functional fog lamp switch on your car at not charge to you. The switch will be located in the control panel situated below the climate controls. For information on its use, refer to your Probe Owner Guide. This no charge service will be available through the basic vehicle warranty period or through December 31, 1994, whichever provides greater coverage.
How Long Will It Take?
The time needed for this service is about one-half hour. However due to service scheduling times, your dealer may need your car for one full working day.
Call Your Dealer:
Call your dealer. Ask for a service date and if parts are in stock. Also ask your dealer to check the OASIS system for any other service actions that may be required on your vehicle.
If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.
If your have leased this vehicle to another person or organization, please immediately notify the lessee of this program.
When your bring your vehicle in, show the dealer this letter. If you misplace this letter, your dealer will still do the work, free of charge.
Changed Your Name, Address, Or Sold The Vehicle?
If you have changed your name or address, or have sold the vehicle, please complete the enclosed prepaid postcard. Sign and date it, and mail the card to Ford.
Contact the Ford "Customer Assistance Centre" at the address identified in the letterhead of this letter if any further help is needed. Please identify your vehicle's serial number in any correspondence.
We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford built vehicle.