Owner Letter

Date, here

Serial Number: 12346578901234657 94B46

Mr. John sample
123 Main Street
Anywhere, USA 12345

Ford Motor Company is providing a no-charge Service Program, Number 94B46, to owners of certain 1993/1994 Model Year Ford Probes.

Reason For This Program

The fresh air intake duct on your car does not provide adequate sealing to prevent water from being ingested into the engine. If significant water enters the engine, such as when driving through deep standing water, the internal engine components may be damaged, rendering the vehicle inoperative.

No Charge Service

To prevent this from happening, and at no charge to you, your dealer will install a seal kit on your car.

Your car is eligible for this program through December 31, 1995 regardless or mileage. (After December 31, 1995 your car is still eligible for this program if it is within the 36 month/36,000 mile Bumper-to-Bumper warranty).

How Long Will It Take?

The time needed for this service is about one hour. However, due to service scheduling times, your dealer may need your car for one full working day.

Call Your Dealer

Ask for a service date and if parts are in stock.

It your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.

When you bring your car in, show the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.

Refunds

If you paid to have this service done before the date of this letter, Ford is offering a full refund. For the refund, please give your paid original receipt to your Ford dealer.

Changed Address or Sold the Car?

Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the car.

We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm our commitment to your continued satisfaction in your Ford Probe.