Owner Letter

Serial Number: 12345678901234567 93S64 June, 1993

Mr. John Sample
123 Main Street
Anywhere, USA 12345

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has determined that a defect which relates to motor vehicle safety exists in certain 1993 model year Probe vehicles.

SAFETY DEFECT
Some of the affected vehicles may have been produced with an undersized rivet head on one of the liftgate strut pivot pins.

PROBLEM
Under certain conditions, one of the liftgate struts may separate from its mount. Should this occur, the remaining strut would not support the liftgate in an open position. This may cause the liftgate to drop suddenly, which could result in injury if someone is struck by the descending liftgate.

REPAIRS
At no charge to you, your dealer will inspect the liftgate struts and, if necessary, replace them. Dealers currently have instructions and parts ordering information.

HOW LONG WILL IT TAKE?
The time needed for this service is about one hour. However, due to service scheduling times, your dealer may need your vehicle for one full working day. If the inspection reveals that a replacement liftgate strut is required, your dealer will have to order the required part.

RENTAL CARS
Should one of the liftgate struts of your Ford Probe require replacement, your dealer will provide you with a free (except for fuel) courtesy car until the replacement liftgate strut arrives.

CALL YOUR DEALER
Call your dealer without delay. Ask for a service date.

When you bring your car in, give the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.

CHANGED ADDRESS OR SOLD THE CAR?
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the car.

If the dealer doesn't make the repair promptly and without charge, you may contact the Ford Customer Assistance Center, 300 Renaissance Center, P. 0. Box 43360, Detroit, Michigan 48243. You also may send a complaint to the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call the toll free Auto Safety Hotline 1-800-424-9393 (Washington, D.C. area residents may call 366-0123).

We regret the inconvenience this service may cause you, but we want you to have the work done for your safety and satisfaction with your Ford Probe.