Owner Letter
Serial Number 12345678901234567 February, 1994Mr. John Sample
123 Main Street
Anywhere, USA 12345
Ford Motor Company is providing a no-charge Service Program, Number 93B33, to owners of certain 1993 model year Ford Probes equipped with 2.0L engines and manual transmissions.
REASON FOR THIS PROGRAM
The ignition coil wire on these vehicles may be too short. This condition may cause coil wire damage during engine roll, and possibly cause the ignition coil terminal to fracture. If damage to the ignition coil wire or ignition coil occurs, your vehicle may experience engine stumble, hesitation, rough idle, or engine stall.
NO CHARGE SERVICE
At no charge to you, your dealer will replace your ignition coil wire. Your dealer will also inspect your ignition coil and, if necessary replace it.
Affected vehicles are eligible for this program through March 31, 1995, regardless of mileage. (After March 31, 1995, a vehicle is still eligible for this program if it is within the 36 month / 36,000 mile Bumper-to-Bumper warranty).
HOW LONG WILL IT TAKE?
The time needed for this service is about one (1) hour. However, due to service scheduling times, your dealer may need your car for one full working day.
CALL YOUR DEALER
Ask for a service date and if parts are in stock.
If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.
When you bring your car in, give the dealer this letter. If you misplace this letter, your dealer will still do the work, free of charge.
REFUNDS
If you paid to have this service done before the date of this letter, Ford is offering a full refund. For the refund, please show your paid work-order to your Ford dealer.
CHANGED ADDRESS OR SOLD THE CAR?
Please fill out the enclosed prepaid postcard and mail it to us if you have changed your address or sold the car.
We are taking this action as part of our ongoing efforts to maintain owner confidence in our products. We hope this program will confirm your continued satisfaction in your Ford built car.