Owner Letter

xxxxx, 1992

Mr. John Sample
123 Main Street
California, USA 12345

Ford Motor Company is voluntarily recalling (Emissions Recall 91E12) certain 1988 and 1989-model Escort cars. Your Escort's engine may be releasing air pollutants which exceed California standards.

What the Dealer Will Do:
At no cost to you, your dealer will modify the engine emissions control system on your Escort according to the instructions provided by Ford.

This service should have little or no effect on your Escort except to reduce air pollutants.

If you do not have this service done,

^ Your emissions warranty may be reduced,

^ Your Escort may not pass emissions or smog tests that may be required in your area,

^ The California Department of Motor Vehicles may not renew your vehicle registration.

How long will it take?
The time needed to repair your Escort is about two hours. However, due to service scheduling times, your dealer may need your Escort one full working day.

Call your dealer:
Call your dealer without delay. Ask for a service date and if parts are in stock.

If your dealer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week.

When you bring your Escort in, give the dealer this letter.

If you misplace this letter, your dealer will still do the work, free of charge.

Changed Address or Sold Your Escort?
If you have, please fill out the enclosed prepaid postcard and mail it to us.

If the dealer does not make the repair promptly and without charge, you may contact the Ford Parts and Service Division Customer Assistance Center by calling toll-free 1-800-392-3673, (1-800-392-FORD).

The State of California requires the completion of emissions recall repairs prior to vehicle registration renewal. Your Escort is subject to these requirements. When this recall repair is completed by your dealer, you will receive a Vehicle Emission Recall - Proof of Correction certificate. This certificate says that this emissions recall has been performed on your Escort.

PLEASE MAKE SURE THAT YOU GET A CERTIFICATE FROM THE DEALER AND THAT YOU HAVE IT WHEN YOU RENEW YOUR ESCORT'S REGISTRATION.

We regret any problem this recall may cause you. We are doing this so you will be satisfied with your Ford-built car. In order to ensure your full protection under emission warranty provisions and to avoid any inconvenience when renewing your registration, it is recommended that you have your Escort serviced as soon as possible. Failure to do so could be determined as lack of proper maintenance of your car.