Sample of Owner Letter - Who Already Received Notification
SAMPLE OF LETTER SENT TO OWNERS WHO MAY HAVE ALREADY RECEIVEDWRITTEN NOTIFICATION OF THIS CAMPAIGN
June, 1999
Dear Cadillac Seville Customer:
You may have already received notification of this campaign on your vehicle. This notification contains additional information that may be important to your safety and the safety of others.
This notice is sent to you in accordance with the requirements of the. National Traffic and Motor Vehicle Safety Act.
Cadillac has decided that a defect which relates to motor vehicle safety exists in certain 1998 - 1999 Cadillac Seville model vehicles. A short may develop in the generator in some of these cars, even when the engine is off and the key removed. It can cause a fire in the engine compartment that could spread to the rest of the car end to anything near it.
Cadillac takes this situation and the overall safety of our customers very seriously. You should return your car to your dealer as soon as possible.
CAUTION:
Until you have had your vehicle serviced for the recall campaign, we strongly recommend that you not perk your vehicle in a garage or other enclosed spaces.
Customer Reply Card:
The enclosed customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the postage paid, reply card and returning it to us.
What You Need To Do:
Your Cadillac dealer may have already contacted you about this safety campaign.
If you have not yet arranged to bring your vehicle in for service, please contact your Cadillac dealer Immediately to do so.
What Cadillac Will Do:
Cadillac will replace your vehicle's generator at no charge to you. While your vehicle is being serviced, we will provide you with alternate transportation.
How Long Will The Repair Take?:
When your Cadillac dealer has the required parts available, the length of time required to perform this service correction is approximately three hours. Additional time may be required to schedule and process your vehicle. If your dealer has a large number of vehicles awaiting service, this additional time may be significant. Please ask your dealer if you wish to know how much additional time will be needed to schedule, process and repair your vehicle.
Generators are not yet available in sufficient quantities to service all affected cars, but every effort is being made to get them to your dealer as soon as possible so that your car can be serviced and returned to you. It may take 2 to 3 weeks or longer for your dealer to obtain the parts required to service your vehicle. While your car is at your dealer awaiting parts, you will be provided alternate transportation.
Your Cadillac dealer is best equipped to obtain parts and provide services to correct you vehicle as promptly as possible. Should your dealer be unable to service your vehicle within a reasonable time, you should contact the Cadillac Customer Assistance Center at 1-800-458-8006. The deaf, hearing impaired, or speech impaired should call 1-800-833-2622.
If, after contacting the Cadillac Customer Assistance Center, you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street SW, Washington, DC 20590 or call 1-800-424-9393 (Washington1 DC residents use 202-366-0123).
Cadillac places the highest priority on our owners' safety and we sincerely regret any concern this situation may cause you. We want to correct this condition as soon as possible and will do our best to minimize any inconvenience to you.