Owner Letter & Cadillac Zone Offices Information
Dear Cadillac Owner:This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has determined that a defect which relates to motor vehicle safety may exist in some 1984 and 1985 Cadillac Eldorado convertibles.
Water or snow dripping onto the driver's side window switch assemblies may cause an electrical short which can potentially cause the switches to overheat. This overheating may result in a fire in the door panel area.
Please contact your Cadillac dealer on or after the date shown below to arrange a service date to have your Cadillac repaired. Your dealer will install new design window switches to prevent the possibility of this condition from occurring (1984 models will receive new connectors also). This service will be completed at no charge to you.
Instructions have been sent to your Cadillac dealer. It is estimated that parts will be available approximately January 15, 1988. The labor time necessary to perform this correction is approximately twenty minutes on 1985 models and forty minutes on 1984 models. Please allow your dealer additional time to process your vehicle.
Your Cadillac dealer is best equipped to obtain parts and provide service to ensure your Cadillac is corrected as promptly as possible. However, if you take your vehicle to your dealer on the agreed service date and they do not remedy this condition on that date or within five days, we recommend you contact the nearest Cadillac Zone Office, either in person or by telephone. The Zone Office will assist you and the dealer in getting your vehicle corrected. The locations and telephone numbers of the Zone Offices are listed on page 2 of this letter for your reference.
After contacting your dealer and the Zone Office, if you are still not satisfied we have done our best to remedy this condition without charge within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S. W., Washington, D.C. 20590, or call 800-424-9393 (Washington, D.C. residents use 426-0123).
The enclosed Campaign Owner Identification Card identifies your Cadillac. Presentation of this card to your dealer will assist in making the correction in the shortest possible time. If you have sold or traded your vehicle, please complete the postage-paid card and return it to us. This will assist us in assuring all affected vehicles have been corrected.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.
CADILLAC ZONE OFFICES
When calling for assistance ask for the Consumer Relations Representative.
CENTRAL ZONE 3031 W. General Motors Blvd. Post Office Box 33109 Detroit, Michigan 48232 (313) 974-1090
FLORIDA ZONE Barnett Bank Centre Fifth Floor 625 North Flagler West Palm Beach, Florida 33401 (305) 833-8311
MID-ATLANTIC ZONE Post Office Box 9010 Wayne, Pennsylvania 19087 (215) 296-6680
NEW YORK ZONE Post Office Box 3003 Parsippany, New Jersey 07054 (201) 993-4090
NORTHEAST ZONE 45 William Street Wellesley, Massachusetts 02181 (617) 237-9000
SOUTHEAST ZONE Post Office Box 50256 Atlanta, Georgia 30302 (404) 257-3600
LOS ANGELES ZONE Post Office Box 5018 Thousand Oaks, California 91359-5019 (805) 373-9777
MIDWEST ZONE Post Office Box 3002 Naperville, Illinois 60566 (312) 961-6858
NORTHWEST ZONE Post Office Box 23850 Oakland, California 94623 (415) 498-5252
SOUTHWEST ZONE Post Office Box 660118 Dallas, Texas 75266-0118 (214) 659-5125
*NOTE: The state of Alaska is serviced by the Northwest Zone. The state of Hawaii is serviced by the Los Angeles Zone.
DATE: DECEMBER 1, 1987
SUBJECT: DEALER PRODUCT SAFETY CAMPAIGN
1984 - 1985 ELDORADO CONVERTIBLES;
DRIVER'S WINDOW SWITCH OVERHEATING (85-C-4)
TO: ALL CADILLAC DEALERS
ON FRIDAY, DECEMBER 18, 1987, CADILLAC WILL START DEALER MAILING OF
THE SUBJECT CAMPAIGN BULLETIN. WATER OR SNOW DRIPPING ONTO THE
DRIVER'S SIDE WINDOW SWITCH ASSEMBLIES OF THE SUBJECT VEHICLES MAY CAUSE AN ELECTRICAL SHORT WHICH CAN POTENTIALLY CAUSE THE SWITCHES TO OVERHEAT. THIS OVERHEATING MAY RESULT IN A FIRE IN THE DOOR PANEL AREA.
DEALERS WILL BE REQUIRED TO REPLACE THE TWO WINDOW SWITCHES ON THE DRIVER'S SIDE WITH NEW DESIGN SWITCHES. ON 1984 MODELS ONLY, DEALERS WILL ALSO REPLACE THE SWITCH CONNECTORS WITH A NEW TYPE.
ALL 1984 AND 1985 ELDORADO CONVERTIBLES REQUIRE THIS CAMPAIGN.
THE PARTS NECESSARY TO COMPLETE THIS CAMPAIGN WILL NOT BE AVAILABLE
FOR DEALER ORDERS UNTIL JANUARY 5, 1988. OWNER LETTERS WILL BE MAILED JANUARY 15, 1988.
WE HAVE DELAYED THE BULLETIN AND OWNER LETTER MAILINGS UNTIL THE
DATES INDICATED ABOVE DUE TO THE DELAY IN PARTS AVAILABILITY. THIS SHOULD HELP MINIMIZE CUSTOMER AND DEALER INCONVENIENCE SURROUNDING THIS PARTS ISSUE. HOWEVER, SINCE THE NATIONAL HIGHWAY & TRAFFIC
SAFETY ADMINISTRATION HAS BEEN NOTIFIED OF THIS PENDING CAMPAIGN, THEY MAY ISSUE A PRESS RELEASE DURING THE MONTH OF DECEMBER. THIS MAY RESULT IN SOME QUESTIONS FROM OWNERS WHICH YOU SHOULD BE ABLE TO ANSWER WITH THIS PRELIMINARY INFORMATION.