Dealer Campaign, Parts, Service Procedure, Campaign Label & Credit Information
DEALER CAMPAIGN RESPONSIBILITYDealers are to service all vehicles involved in this campaign, at no charge to owners, regardless of mileage, age of vehicle, or ownership.
Whenever a vehicle subject to this campaign is taken into used car inventory, dealers are to take the steps necessary to be sure the campaign correction has been made before reselling the vehicle.
In addition, dealers are to perform the campaign on all affected vehicles as they are brought in for any kind of service.
PARTS INFORMATION
The parts required to complete this campaign should be obtained from the Parts Distribution Centers of General Motors Service Parts Operations (GMSPO). A description is provided below:
QUANTITY REQUIRED
DESCRIPTION PART NUMBER PER VEHICLE
Window Switch Assembly 20683454 2
Connector-Window Switch 12048027 2 (1984 Models Only)
Assembly
NOTE: PARTS WILL NOT BE AVAILABLE UNTIL JANUARY 5, 1988 FOR DEALER ORDERING.
If there is difficulty obtaining these parts using normal ordering procedures, dealers may place a C.I.O. using advise Code "2" with no special instruction code. The parts may also be ordered on a V.I.P. order; however, unless prior zone approval is obtained, dealers will be required to absorb any surcharge involved under the V.I.P. system.
If any problems are encountered in obtaining these parts, please follow the three step procedure as outlined in the GM Parts Policy & Procedure Manual, Section IV, pages 34 and 35, August 1986 Edition.
SERVICE PROCEDURE
1. Disconnect negative battery cable.
2. Remove driver's side armrest trim plate.
3. Disconnect both connectors from window switches.
4. a. Unscrew both window switches from escutcheon.
b. Attach new window switches to escutcheon.
1985 models, proceed to step 6. 1984 models, proceed to step 5.
FIGURE 1 - REMOVING TERMINALS:
5. 1984 Model Connector Replacement
a. The connectors have a back cover (away from switch) which is heat staked in place. Pry the back cover from the connector to expose the terminals, being careful not to damage any metal terminals. The metal terminals may now be easily lifted from the connector. (See Figure 1.)
FIGURE 2 - INSERTING TERMINALS:
FIGURE 3 - CONNECTOR INDEXING:
b. Insert the metal terminals into the two new connectors (P/N 12048027) until each terminal "clicks" into place. (See Figure 2.) Be certain to insert the correct terminals into the correct connector cavities by referring to the table below and Figure 3.
Front Window Switch Connector
Cavity Wire Color Circuit No.
A Pink 76
B Dark Blue/White 166
C Tan 167
D Brown 165
E Dark Blue 164
F Black 150
Rear Window Switch Connector
Cavity Wire Color Circuit No.
A Pink 76
B Purple 169
C Dark Green 168
D Light Green 170
E Purple/White 171
F Black 150
6. Connect both connectors to switches.
7. Install armrest trim plate.
8. Reconnect negative battery cable.
9. Install Campaign Completion Label.
CAMPAIGN COMPLETION LABEL
Upon completion of this campaign, a white campaign label (Cat. No. S-1015) should be affixed on a clean, dry surface of the radiator support tie bar in an area clearly visible when the hood is raised. Each label provides space to print in ink (or type) campaign number 85-C-4 and your five-digit Cadillac dealer code. Dealers are to take the steps necessary to ensure the numbers are properly recorded on the label.
CREDIT
Credit for this campaign will be issued upon receipt of a properly prepared warranty claim which includes information from one of the following Labor Operations:
Failed Parts Failure Labor Labor*
Description Part No. Allowance Code Operation Hours
Replace Two 20683454 ** 96 V4300 .6
Connectors and Two Window Switches (1984 Model)
Replace Two 20683454 ** 96 V4301 .3
Window Switches (1985 Model)
* This labor time represents the actual time required to perform the correction.
Dealers should apply for 0.1 additional hour for administrative allowance as "Other Labor Hours".
** The parts allowance should be the total of the current GMSPO Net plus 30% for the part(s) required for this repair.