Analyze the Problem

Analyze The Problem

After verification of the complaint, analyze the problem. Use all resource available to aid in system diagnostics:
- Vehicle Fault Memory.
- ETM, RM, SIB.
- Vehicle Repair History.
- Training Handouts.
- Round Table Information.
- Hotline.
- Known Good Vehicle.

Analyzing the problem allows for the development of a repair plan.

Steps in Analyzing The Problem
- Perform a Short Test.
- Does an SIB pertain to this vehicle?
- Refer to the Function Description for additional system information.
- Is a test plan available for this system?
- Use fault symptom selection.
- Perform Diagnosis Request.